Manager: Security Monitoring Triage

MTN's vision is to lead digital transformation in Africa, ensuring widespread access to reliable, high-quality broadband services that drive social and economic development.

Organization Values: At MTN we believe that understanding our people's needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y'ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

Our values dubbed, LIVE Y'ello, are the cornerstone of our culture.

• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

Mission/
Core purpose of the Job

The Manager Security Monitoring & Triage will be responsible for the provision of 24/7 operations and management of all alerts generated by all detection technologies within the Security Operations function. The incumbent will provide this service to tier one, two and three OpCos as well as our platform businesses The incumbent will also be responsible for anomaly detection and ensuring that MTN SOC security platforms are able to cover MTN Group's attack surface.

Key Performance Areas:
Core, essential responsibilities / outputs of the position (KPA's)

Security Monitoring & Triage Strategy Development

• Draft Information Security Monitoring & Triage input into the MTN cybersecurity strategy
• Draft, integrate and monitor detailed business plans for 24/7 Monitoring & Triage in accordance with the frameworks, goals and targets agreed for the holistic Group CSOC function.
• Actively contribute to the delivery of the holistic cybersecurity mandate and commitment.
• Assist to drive strategic alignment of the Group 24/7 Monitoring & Triage operations and in-country 24/7 Monitoring & Triage services performed by OpCos.

Security Monitoring & Triage

• Adhere to the require procedures to ensure that the necessary, accessible and usable data is available at the necessary time to support the activities of the rest of the MTN areas (particularly Incident Response).
• Perform advanced investigation for level two and three incidents, following the incident management methodology.
• Develop and update the classification schema for MTN Information Security Incidents.
• Oversee the examination and analysis of information gathered to verify real incidents and ensure security incidents are classified according to the classification schema for MTN Information Security Incidents.
• Determine the severity of the security incident case based on the severity of the alert or the request and assign the security incident to the incident response team.

Process Optimisation and Efficiency

• Research and develop leading practices for 24/7 Monitoring & Triage across MTN Group and its OpCos.
• Identify and design opportunities for process enhancement.
• Benchmark and analyse trends to optimise internal processes.
• Lead process optimisation, enhancement, efficiency and continuous improvement on initiatives and programmes within 24/7 Monitoring & Triage.
• Transfer knowledge of methodologies, processes and tools to relevant stakeholders (as and when required).

Reporting

• Prepare the ticketing tool and service Dashboards and service monthly Reports, which describe the work performed.
• Analyse and identify forensic trends across the OpCos
• Compile consolidated reports on the status of 24/7 Monitoring & Triage for regular updates to the GM: Group CSOC.

Prepare operational performance reports for 24/7 Monitoring & Triage for submission to MTN Group Leadership

Job Requirements
(Education, Experience and Competencies)

Education:

• Three year tertiary qualification in Computer Engineering or similar
• CISSP (Certified Information Systems Security Professional)
• CISM (Certified Information Security Manager)
• Certified Ethical Hacker (CEH)
• Certified GIAC Certified Incident Handler (GCIH)

Experience:

• 5 years of relevant work experience in 24/7 Monitoring & Triage
• Previous experience in playbook QA and correlation rule validation

Other

• Fluent in English
• Multi-country operations oversight experience
• Willing and flexible to travel within Africa and Middle East
• Understanding of general regulatory requirements in the telecom industry as it relates to 24/7 Monitoring & Triage
• Global mindset to service worldwide operations
• Telecommunications industry experience would be beneficial
• Pan Africa and Middle East multi-cultural experience would be beneficial

MTN Group is an equal opportunity employer with an imperative and obligation to achieve its own set EE targets and the legislated Employment Equity targets. Preference will first be given to previously disadvantaged individuals/groups with a specific focus on females and differently abled persons