Sales and Admin Agent

3 days ago

Johannesburg, Gauteng, South Africa Managed People Solutions Full time R104 000 - R200 000 per year

Cape Wine Academy is looking for a dynamic and service-oriented Sales and Admin Agent to join our team in Gauteng. We're seeking someone who is passionate about people, confident in communication, and eager to contribute to a growing and respected brand in the wine education space.

 Key Responsibilities

  • All incoming queries will be navigated based on the category of the query and in an efficient and effective manner. These queries include email, website and telephonic queries.
  • When an incoming query pertains to interest in a course. An infographic on how the booking process works is sent together with the brochure for the course and follow up communication is timeously handled.
  • Persuasive selling for all queries to guide and convince potential students and clients to book for courses. Actively advancing the sales pipeline to encourage sales.
  • Detailed segmentation by channel, client and student accompanied by strategic action plans to be implemented in targeted areas.
  • Mapping of potential clients and students and possible leads, together with an action plan of executing on this.
  • Effective relationship management is required with students and clients. Of which any queries are dealt with effectively and efficiently.
  • Ensure timely and accurate communication of relevant information to both the CWA team and external stakeholders, including clients, prospective students, and partners.
  • Effective management of all relevant incoming and acquired data, ensuring that relevant insights and learnings are drawn and put into action plans. Includes the analysis of sales-out transactional data and industry data sources revealing wine consumption trends and consumer behaviour patterns.
  • Effort to ensure that you are kept up to date with all the trends taking place in the liquor, and more specifically within the wine industry.
  • Ensure that the facilitation, invigilation and hosting of events is always executed in terms of current trends within the market and best practice standards.
  • Daily and weekly tracking of current sales vs. targeted sales.
  • Including but not limited to general administrative tasks such as requesting invoices, POs, and report requests, while ensuring internal emails are responded to within 24 hours.
  • Administrate all agreements including but not limited to Independent Contractor Agreements and License Agreements for CWA Africa.
  • Ensure the effective use of the LMS system for managing students and courses relevant to your role.

Requirements and Experience:

  • Grade 12
  • Tertiary Education: communication management, or customer relations.
  • CWA Courses or another Wine Certification.
  • 3 years administration experience. 3 years' experience within a customer service role, 3 years' Sales experience.
  • 5 years administration experience, 5 years' experience within a customer service role, 5 years' Sales experience.

Please do not apply for the position if you do not meet all the requirements

Should you not receive any feedback within 2 weeks after the closing date, please consider your application unsuccessful.

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