Immigration Coordinator

Job Description
Immigration Coordinator (French/Portuguese Speaking)
Contract:
Fixed Term Contract (6 months)

Team:
Africa Coordination Centre (ACC)

The role:
This role is responsible for providing administrative support, and assistance with short term assignments in the ACC case team. The position directly contributes to the efficiency of the team by ensuring smooth handling of case-related tasks and consistent operational support. Key responsibilities include managing assigned workflow, assisting with documentation, liaising internally with consultants, and clients where necessary.

What your day will look like:

• Complete assigned tasks/cases within team and/or client timelines, following team protocols, processes and templates
• Respond to internal and external communications within team and/or client SLAs or timelines, following team and/or client protocols
• Produce work with high accuracy, proactively escalating issues to supervisor
• Apply new processes and best practice improvements as directed
• Follow documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance (e.g., complete mandatory training such as Data Privacy, follow Client Protocols, etc.)
• Use Connect and/or other team data management systems or processes accurately and in line with team and/or client protocols
• Actively participate in a learning opportunity (e.g., a virtual training program such as Fragomen Academy) and apply learning in own role
• Actively seek guidance from own team and supervisor where needed

The team:
The Africa Co-Ordination Centre supports inbound work into sub-Saharan Africa supporting all Western, Southern, and Central African jurisdictions with work and residence permits. We serve as in-house country subject matter experts providing advice and acting as a single point of contact for relocations in the region. We are based in the Johannesburg office and partnering with our wide network of partners in the region for on the ground submissions.

What we are looking for:
Essential criteria:

• Strong administrative and data entry skills from previous work experience
• Ability to work flexibly and accurately in a fast-paced environment
• Demonstrate exceptional planning and time management skills with an ability to multi-task
• Be proactive and able to act under instruction with limited supervision
• Be able to plan workload, meet deadlines and prioritise work/tasks
• Ensures work completed is accurate, to a high quality and follows standard layouts
• Completes tasks within agreed timeframes and in line with expectations
• Implement effective processes to manage workflow and meet deadlines
• Being confident in verbal communication
• Demonstrates proficiency in word processing, Internet and email systems
• Must possess Portuguese or French language skills, with strong ability to communicate effectively in writing, reading, and conversation

Preferred skills:

• Experience drafting applications / completing various forms related to visas, and/ or immigration related processes such as work, and residence permits.
• Organizational, and strategic thinking skills

What we offer:
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.

At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our
South Africa
offerings include:

• Competitive Salary: We offer salaries that reflects your skills and experience
• Health and Wellness: Medical aid scheme, gap cover, employee assistance programme and free Headspace membership
• Time Away from Work: In addition to 20 days annual leave (pro-rated) and public holidays, we give birthday leave
• Professional Development: Access to our e-learning platform and mentoring schemes
• Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of three days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need.

What to expect:

• Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
• If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
• After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
• At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs

Who we are:
At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.

We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices ("RBP") prioritise Fragomen's social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website -

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
All offers and/or employment contracts are contingent upon the successful completion of the Firm's pre-employment screening process. This process may include verifying the candidate's identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.