Application Support Analyst

4 days ago

Port Elizabeth, Eastern Cape, South Africa Hire Resolve Full time
We are seeking a highly skilled Application Support Analyst to join our IT team In Port Elizabeth, Eastern Cape.

In this role, you will provide operational support, maintenance, and enhancements for business-critical applications, including Learning Management Systems (LMS), enterprise platforms, and internal tools.

Key Responsibilities

• Monitor and maintain the performance of business applications and platforms.

• Troubleshoot and resolve application issues, driving root cause analysis to minimize downtime.

• Support integrations with enterprise systems (e.g., HRIS, CRM, Active Directory).

• Collaborate with vendors and development teams for issue resolution and feature enhancements.

• Maintain system documentation, compliance records, and disaster recovery plans.

• Manage user accounts, permissions, and access controls.

• Administer course creation, enrollment rules, and notifications on LMS platforms.

• Provide training and support to power users and business units.

• Customize platform features using HTML, CSS, and vendor tools.

• Generate ad hoc and scheduled reports for compliance, performance, and usage.

• Analyze data flows and identify opportunities for automation and optimization.

• Identify and implement process and system improvements.

• Participate in cross-functional projects and coordinate resources.

• Ensure alignment with IT strategy and business objectives.

Requirements

• Bachelor's degree in HR, Education, Business Administration, Computer Science, or a related field, or equivalent experience.

• Minimum 3 years' experience in Learning and Development (Docebo LMS preferred) or business application support.

• Proficiency in HTML, CSS, scripting, and debugging code.

• Familiarity with ITIL practices and software development lifecycle.

• Strong troubleshooting, analytical, and problem-solving skills.

• Proficiency in Office 365 (Excel, Teams, SharePoint), Workday HRIS, CRM systems, and helpdesk ticketing applications.

• Excellent communication and customer service skills.

• Ability to present ideas clearly to business stakeholders.

• Experience in technology, supply chain, logistics, or freight forwarding industries is a plus.

• Strong organizational skills, attention to detail, and ability to prioritize tasks.

• Ability to manage multiple projects while maintaining day-to-day operations.

How To Apply:
  • Contact Hire Resolve today for your next career-changing move
  • Our client is offering a highly competitive salary for this role based on experience.
  • Send your CV to: [email protected] or connect with Mischa Bornman via LinkedIn.
  • Alternatively, you can also contact me directly at Hire Resolve [email protected]
  • We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

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