Application Support Analyst

2 days ago

Port Elizabeth, Eastern Cape, South Africa Hire Resolve Full time
A global force in logistics covering all modes of transportation, including contract logistics and other sophisticated and digital-driven supply chain solutions is seeking an Application Support Analyst who will be responsible for the operational support, maintenance, and enhancement of business-critical applications, including Learning Management Systems (LMS), enterprise platforms, and internal tools. 

Responsibilities: 
  • Application & System Management

    • Monitor and maintain the performance and stability of business applications and platforms.

    • Troubleshoot and resolve application issues, performing root cause analysis to minimize downtime.

    • Support system integrations (e.g., HRIS, CRM, Active Directory).

    • Collaborate with vendors and development teams for issue resolution and feature enhancements.

    • Maintain system documentation, compliance records, and disaster recovery plans.

    User, Course, & Platform Administration

    • Manage user accounts, permissions, access controls, and enrollment rules.

    • Administer course creation and notification systems within the LMS and other platforms.

    • Provide training and support to power users and business units.

    • Customize platform features using basic web technologies (HTML, CSS) and vendor tools.

    Reporting & Optimization

    • Generate scheduled and ad hoc reports for compliance, performance, and usage metrics.

    • Analyze data flows to identify opportunities for automation and system optimization.

    • Present data-driven findings and recommendations to stakeholders.

    Process Improvement & Project Coordination

    • Identify and implement process and system improvements in alignment with IT strategy.

    • Participate in cross-functional projects and coordinate resources effectively.


Minimum Requirements: 

  • Bachelor's degree in a related field (e.g., Computer Science, HR, Business) or equivalent work experience.

  • Minimum three (3) years of experience in Learning & Development, Docebo LMS, or business application support/administration.

  • Proficiency in basic web technologies (HTML, CSS, scripting) and debugging code.

  • Familiarity with ITIL practices and the software development lifecycle.

  • Proficiency with Office 365 (Excel, SharePoint), Workday HRIS, CRM systems, and Helpdesk ticketing applications.

  • Advantageous: Experience in the technology, supply chain, logistics, or freight forwarding industries; coding/development qualifications.

Benefits:

  • Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to [email protected]

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