Client Impact Operations Analyst

2 days ago

Johannesburg, Gauteng, South Africa Opti-Num Solutions Full time R450 000 - R600 000 per year

We're looking for a detail-driven organiser to support client operations, events and content workflows as we expand our impact across industry and academia.

cITY

Johannesburg

Category

Administrative

Job Level

Mid-Level

Employment Type

Full time

Overview

Opti-Num Solutions has helped organisations make better, evidence-based decisions for over 30 years. As we expand our presence across industry and academia, we're strengthening the Client Impact & Growth function.

This role suits someone who enjoys structure, coordination and smooth operations. You'll support client activities, events, reporting and content workflows — helping our team deliver value consistently.

What you'll focus on
Client & Event Operations
  • Plan and coordinate client events and webinars, including registrations, attendance-driving tactics and post-event follow-up.
  • Schedule and confirm client meetings; manage calendars and capture outcomes in the CRM.
  • Maintain accurate CRM records (activity logs, contact fields, attribution) and ensure data quality.
  • Build and maintain relationships with key client personal, users, marketing teams and implementation teams.
Content, Communication & Portals
  • Build and maintain client portal(s); manage resource uploads, content versioning and access.
  • Work with Marketing to create and send client emails; manage lists, scheduling and deliverability checks.
  • Create and publish Client Impact and Growth content for LinkedIn and Instagram using approved templates; monitor performance and respond to inbound messages within SLA.
  • Tag all campaign and social links with UTMs and maintain attribution rules for consistent measurement.
Reporting & Operational Excellence
  • Track and analyse key Client Impact and Growth metrics; prepare weekly and monthly reports with insights.
  • Maintain operational documentation and runbooks; suggest or implement automations to reduce manual work.
  • Ensure all client-facing communications and portal content follow brand, legal and privacy requirements.
What we're offering
  • Cross-functional exposure (sales, marketing, technical and education).
  • Mentorship and opportunities to grow into more strategic responsibilities.
  • Hybrid working with a collaborative team culture.
  • Work that meaningfully supports engineering and AI capability in South Africa.
What we're looking for
  • Excellent organisation, attention to detail and follow-through.
  • Confident communicator who enjoys working with people.
  • Business acumen and the ability to understand client needs quickly.
  • Comfortable managing multiple moving parts with reliability and proactivity.
  • Strong logical thinking and a willingness to ask the right questions.
  • Comfortable using or learning CRM systems, Excel, Mailchimp, and social scheduling tools.
Education & Experience
  • A bachelor's degree in a STEM-aligned field or related discipline.
  • 1–3 years' experience in admin, coordination, operations or similar.
  • Strong written and verbal communication skills.
  • Valid driver's licence and ability to travel locally when required.

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