CX Measurement Specialist: VOP

4 days ago

Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R250 000 - R500 000 per year


Minimum requirements: 

  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees
  • Post Graduate Diploma: Marketing Management (preferred)
  • 5 years' experience in a research environment

Technical / Professional Knowledge:

  • Business terms and definitions
  • Cluster specific operations
  • Communication Strategies
  • Governance, Risk and Controls
  • Principles of financial management
  • Principles of project management
  • Research methodology
  • Decision-making process
  • Data and Business analysis
  • Competitive Intelligence

Responsibilities:

  • Build and maintain effective working relationships with internal and external stakeholders by providing expert knowledge and engaging with stakeholders.
  • Maintain constructive stakeholder relationships by effectively providing progress feedback on projects and recommending appropriate resolutions where required.
  • Respond effectively to the business by providing strategic consulting and advisory services for research and insights-based projects 
  • Contribute to a culture conducive to the achievement of transformation goals by participating in company culture building initiatives (e.g. staff surveys etc).
  • Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
  • Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to the company.
  • Deliver value adding recommendations / insights within turnaround times by effective collaboration with stakeholders, applying best practice market research and intelligence techniques.
  • Develop; manage and deliver primary research projects by applying overall research and project management principles and leveraging vendor relationships.
  • Monitor market activity by researching and reviewing primary and secondary research sources.
  • Make informed recommendations by analyzing, interpreting and synthesizing results of primary and secondary research.
  • Adhere policies and procedures by operating within the specified parameters.
  • Monitor competitor activity by gathering and analyzing competitor data.

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