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Team Leader

2 weeks ago

Johannesburg, Gauteng, South Africa iSON Xperiences - Smarter Empathic AI Full time

Company Description

iSON Xperiences is at the forefront of the AI revolution, blending advanced technology with the essence of human connection. Through innovative AI-powered solutions, we transform businesses by driving efficiency, innovation, and delivering seamless customer experiences infused with empathy. As leaders in AI customer engagement, we help businesses scale intelligently, optimize operations, and create meaningful, long-lasting interactions. Join us in shaping the future of AI-driven experiences.

Role Description

This is a full-time, on-site role for a Team Leader based in Johannesburg. As a Team Leader, you will oversee daily operations, coach and mentor team members, ensure objectives are met, and maintain high standards of customer service and performance. The role involves monitoring team activities, providing constructive feedback, resolving challenges, and fostering a positive and productive work environment.

Qualifications

  • Strong leadership abilities, decision-making skills, and team management experience
  • Proficiency in performance tracking, reporting, and ensuring operational efficiency
  • Excellent communication, problem-solving, and interpersonal skills
  • Familiarity with customer service processes and AI-driven technologies
  • Relevant experience in team management roles within a customer engagement or tech-focused environment
  • Ability to work collaboratively in a fast-paced, on-site workplace
  • Bachelor's degree in Business, Management, Communications, or a related field is preferred
  • Experience with AI tools or customer engagement platforms is a plus