Retention Team Leader
1 day ago
As a Team Leader for the English Desk in Johannesburg you will play a key role in driving team success, fostering collaboration, and contributing to the growth of the company's operations in the region.
- Lead and supervise a team dedicated to the South Africa desk, providing guidance and support.
- Set goals and targets for the team to achieve in alignment with company objectives.
- Monitor team performance, provide feedback, and implement strategies for improvement.
- Conduct regular team meetings to discuss progress, challenges, and opportunities.
- Develop training programs and mentor team members to enhance skills and productivity.
- Act as a point of contact for escalated customer inquiries and complex issues.
- Collaborate with senior management to report on team performance and contribute to strategic planning.
Requirements:
Proven experience in a leadership role within a financial services or sales environment.Strong interpersonal skills to effectively manage and motivate a diverse team.Excellent communication and organizational abilities to coordinate team efforts.Sound decision-making skills and problem-solving acumen.Ability to work well under pressure and adapt to changing priorities.Fluency in English; knowledge of additional languages is a plus.-
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