Claims consultant

2 days ago

Pretoria, Gauteng, South Africa Hollard Insurance Full time

Job Purpose
This Claims Consultant role will be responsible for managing Branch claims assigned, within the branch mandate, within the set standards required by the company thus contributing to the productivity of the claims department. Maintaining the standards of the claims department thus enhancing the image of Hollard, as well as ensuring technical aspects for claims settlement are adhered to. Contribute to the growth and profitability of Hollard and Ensure strong working relationship between all stakeholders.

Key Responsibilities

  • Technical expertise: To evaluate and investigate all claims received in order to prevent possible leakage to the company in the settlement of claims.
  • Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the Company.
  • Service to brokers: Over and above normal claims processing duties such as technical advice and other assistance.
  • Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours.
  • Registration: All claims received to be registered within 24 hours of receipt.

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