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Collections Team Leader

1 hour ago

Melrose Arch Gauteng, South Africa Enable Benefits Full time

Now Hiring: Collections Team Leader — Lead, Motivate & Maximize Recovery

Are you the kind of leader who thrives under pressure, inspires performance, and keeps operations razor-sharp?

We're hiring a Collections Team Leader to drive a high-performing team in a fast-paced, well-funded startup — where your precision, leadership, and results-focused mindset directly fuel our success.

This is your chance to step into a role where your decisions matter, your impact is visible, and your team follows your lead.

In-Office | 3 PM – 12 AM

Full-Time | High-Growth Startup Environment

Competitive Pay + Growth-Focused Culture

Who You Are:

  • 3+ years in collections, accounts receivable, or credit management
  • Proven leadership or supervisory experience in collections or customer service
  • Bachelor's degree in Finance, Accounting, Business Administration, or related field (preferred)
  • Strong understanding of collections processes, AR management, and relevant regulations
  • High attention to detail — accuracy is your default
  • Excellent communicator: clear, confident, and customer-focused
  • Skilled in problem-solving, negotiation, and handling escalations
  • Experienced with collections software, CRMs, and MS Office
  • Adaptable — you thrive in fast-moving, high-growth environments
  • Organized, decisive, and comfortable managing multiple priorities
  • Able to work full-time on-site during 3 PM – 12 AM shift

Bonus Points For:

  • Certification in credit management (ACA or similar)
  • Experience in a well-funded startup or high-growth setting
  • Knowledge of credit risk management and dispute resolution techniques

What You'll Own:

  • Lead, coach, and develop a team of collections agents
  • Conduct daily training, performance check-ins, and team meetings
  • Evaluate team performance using quality and productivity metrics
  • Support recruitment, onboarding, and fair workload distribution
  • Develop and execute strategies to reduce aged receivables and boost cash flow
  • Collaborate with Sales and Customer Service to resolve disputes
  • Monitor key KPIs and remove process bottlenecks
  • Ensure compliance with company policies and legal regulations
  • Handle escalated cases and negotiate payment arrangements
  • Maintain accurate reports and oversee all daily collection activities
  • Prepare performance reports and analyze payment trends
  • Use data to improve strategy, efficiency, and risk management
  • Drive continuous improvement to reduce DSO and enhance team performance
  • Stay updated on industry best practices and introduce innovative solutions
  • Identify compliance risks and ensure secure handling of customer data

Why You'll Love Working With Us:

  • You'll lead a team that drives financial performance
  • Work in a fast-growing, well-funded startup with massive career upside
  • Collaborate with cross-functional teams and senior leaders
  • Build systems, shape culture, and influence collection strategy
  • Join a performance-driven environment where accuracy and excellence matter

Ready to lead a team to new heights?

Send your CV + a short 15–30 second introduction video to: []

Subject Line: Collections Team Leader – Your Name

Know someone who leads with impact? Tag them — or step into the role yourself.

NowHiring #CollectionsLeader #TeamLeadJobs #StartupJobs #CollectionsManagement #DebtRecovery #LeadershipRoles #FinanceJobs

Job Type: Full-time

Work Location: In person