IT Technician

6 days ago

Port Elizabeth, Eastern Cape, South Africa Ikwezi Mining Full time R60 000 - R80 000 per year
Purpose of the role:
To maintain acceptable efficiency and technical support, and maintenance for all IT systems.

Key Responsibilities:
  • Assist in the setup and configuration of PCs, laptops, printers, and other IT equipment, including installation, configuration, and troubleshooting of computer hardware, software, and peripherals at the Plant
  • Perform routine maintenance and upgrades on IT-related systems to
  • ensure optimal performance and security
  • Provide technical support for Microsoft 365 applications, including troubleshooting issues related to Office Suite tools, ERP, Weighbridge, CCTV, and other software and technologies
  • Manage user accounts, permissions, and access rights within the MS 365 environment
  • Collaborate with Head Office and remote IT teams to resolve technical problems and implement effective solutions
  • Monitor and maintain network infrastructure, ensuring reliable connectivity and smooth operation of LAN and WAN systems
  • Troubleshoot network issues, including connectivity problems, DNS, DHCP, and firewall configurations
  • Stay up to date with the latest advancements in IT technology and propose enhancements to optimize system performance
  • Provide training and technical guidance to end-users on various IT tools and applications
  • Manage local data backups and solutions
  • Manage local PABX solution.
Other:
  • Perform any other related duties in the interest of CEMZA as instructed.
  • Work according to Integrated (Environmental and Quality) Management System requirements
Minimum Requirements:
  • A relevant tertiary qualification in IT
  • 3 years' experience in IT technical support.
  • Previous experience as a field technician is preferred.
  • Medically fit
  • Willing to work additional hours and be on standby.
  • A valid driver's licence and own vehicle
Skills and Competencies:
  • Strong interpersonal skills
  • Understanding IT networks and software configuration
  • Advanced practical knowledge, processes, and safety
  • Advanced problem-solving skills
  • Communicate Effectively
  • Drive Innovation
  • Drive Sustainable Solutions

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