IT Technician

2 weeks ago

Port Elizabeth, Eastern Cape, South Africa Legends IT Full time R104 000 - R208 000 per year

Company Description

Legends IT
is a dynamic, Level 1 BBBEE-accredited IT service provider with teams strategically located in
Gauteng
and
Cape Town
, and clients supported nationwide.

We pride ourselves on our
agile and client-focused approach
, ensuring
fast, efficient, and value-driven IT solutions
that align with our clients' business goals.

With over
100 years of combined industry experience
, our team of certified professionals specializes in providing comprehensive IT consulting, managed services, infrastructure solutions, and on-site technical support — delivering measurable ROI and operational excellence for every client.

Role Description

This is a
full-time, on-site position
based in
Port Elizabeth (Gqeberha)
.

The
IT Technician
will be responsible for
installing, maintaining, and supporting IT infrastructure
, ensuring optimal performance and uptime across client environments. The role includes both
proactive and reactive technical support
, as well as
user training and systems administration
.

Key Responsibilities:

  • Provide
    on-site and remote technical support
    for desktops, laptops, servers, and peripherals.
  • Perform
    hardware installations, repairs, upgrades, and replacements
    .
  • Manage and troubleshoot
    network connectivity issues (LAN/WAN/Wi-Fi)
    .
  • Configure and support
    Microsoft 365
    , user accounts, and email systems.
  • Perform
    regular system health checks
    , patch management, and updates.
  • Manage and maintain
    printers, scanners, and telephony systems
    .
  • Conduct
    on-site user training
    and support for new systems and technologies.
  • Ensure
    data backup integrity
    , endpoint protection, and compliance with company IT policies.
  • Provide
    end-user support
    for software applications and hardware faults.
  • Escalate complex technical issues to senior engineers where required.
  • Maintain
    asset registers
    and
    documentation
    of all support activities.
  • Participate in
    on-call rotations
    and after-hours support when necessary.

ITIL experience is essential
, as this role involves working within structured service management processes to deliver a consistent, high-quality client experience.

Qualifications

  • ITIL Certification (required)
  • Relevant IT Qualification (Diploma or Degree in IT/Computer Science preferred)
  • CompTIA A+
    ,
    Network+
    , or equivalent certifications (advantageous)
  • Minimum 3 years' on-site IT support experience
    in a business environment
  • Strong skills in
    troubleshooting, system maintenance, and end-user support
  • Knowledge of
    Microsoft operating systems
    ,
    Active Directory
    , and
    Office 365 administration
  • Familiarity with
    network configuration, firewalls, and VPN setup
  • Excellent
    communication and customer service skills
  • Ability to
    prioritize and manage multiple support tickets
    under pressure
  • Valid driver's license and own reliable transport
    (essential for on-site support)
  • Strong
    problem-solving abilities
    , attention to detail, and documentation discipline
  • Ability to work
    independently and collaboratively
    within a team environment

Please send your CV to