Cloud Data Platform Support Engineer

3 days ago

Remote Position, South Africa Hire Resolve Full time R1 000 000 - R3 000 000 per year
A company that provides a Privacy-Preserving Data Collaboration Platform is seeing a Cloud Data Platform Support Engineer to ensure the stability, reliability, and efficiency of their data platform, primarily hosted on Microsoft Azure (with a future vision to extend to other cloud environments).

 Responsibilities: 

  • Incident & Support: Provide technical support for cloud-based data platforms (data warehouses, pipelines, distributed computing) and swiftly resolve production incidents including performance degradation, stability issues, and data reliability concerns.

  • Root Cause Analysis (RCA): Perform and document root cause analysis for long-term prevention.

  • Monitoring & Observability: Proactively monitor system health and data pipeline performance using cloud-native tools, developing dashboards, alerts, and reporting frameworks for real-time insight.

  • Automation: Build and maintain automation scripts using Python, PowerShell, and Bash to reduce repetitive tasks and enhance operational efficiency.

  • Platform Improvement: Suggest and implement improvements to increase platform resilience, reliability, and performance.

  • Collaboration: Work closely with Data Engineers, Full Stack Support Engineers, Data Scientists, and client-facing teams for troubleshooting and resolution.

  • Knowledge Base: Write, maintain, and share runbooks and troubleshooting guides.

  • On-Call: Be available for extended working hours during critical outage events.

Minimum Requirements:

  • Education: Bachelor's degree in Computer Science, Information Systems, Engineering, or a closely related field.

  • Certifications: Professional certifications in Microsoft Azure (Data Engineering, Administration, or Solution Architecture).

  • Experience: 3+ years of hands-on experience in support engineering, cloud operations, or data engineering within a cloud environment (Microsoft Azure preferred).

  • Data Platform: Strong practical experience with cloud-hosted data platforms, including data warehouses, pipeline orchestration services, and distributed compute engines.

  • Analytics Platforms: Experience working with modern scalable analytics platforms such as Databricks, Spark, Azure Synapse, or Microsoft Fabric.

  • Containerization: Familiarity with container orchestration and virtualization technologies like Kubernetes and Docker.

  • Monitoring: Familiarity with cloud-native monitoring and observability tools.

  • Automation: Ability to build and maintain automation scripts using languages like Python, PowerShell, and Bash (implied by the job responsibilities).

  • Troubleshooting: Proven ability to investigate and resolve issues using SQL/T-SQL, Python, and Spark workloads.

  • Operations: Knowledge of incident management practices (escalation, resolution, and prevention) and experience upholding high standards for reliability in business-critical production systems.

Benefits:

  • Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to [email protected]

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