Call Center Agent

3 days ago

Stegman Road Cape Town WC South Africa WNS Global Services Full time R104 000 - R156 000 per year
Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Main purpose

The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.  This is a permanent position

Key responsibilities:

• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact

• Identify and understand customer needs in order to provide a consistently high quality service

• Effectively promote the client's products and enhance customer experience and loyalty

• Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service

• Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner

• Ensure action is taken to increase customer retention, loyalty and build a credible reputation

• Operate customer related information systems to the required standard maintaining accurate and secure records

• Understand and adhere to the company and department standards, policies and  procedures

• Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed

• Customer service

• Pro-active problem solving and decision-making skills

• Goal orientated

• High stress tolerance

• Team work

• Adapt to change quickly, in a fast-paced environment

Experience, knowledge, skills and attributes required:

• Minimum 12 months  experience in customer service role (Contact center)

Qualifications

Qualifications and Accreditation:  A Matric/Grade 12 Certificate or equivalent

  • Customer Service Call Center Agent

    1 day ago

    Cape Town, South Africa Mariposa Call Center Full time

    Mariposa is growing again; our biggest client has an exciting new opportunity for us here! We are currently looking for dynamic individuals to join our team for this new adventure. Agents do NOT have to make cold calls. We are hiring for our biggest client that provides outstanding contact centre services for the moving and storage industry. Full training...

  • Call Center Agent

    3 days ago

    Stegman Road , Cape Town, WC, South Africa WNS Global Services Full time R120 000 - R180 000 per year

    Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Call Center Agent

    3 days ago

    Stegman Road , Cape Town, WC, South Africa WNS Global Services Full time R80 000 - R120 000 per year

    Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Call Center Agent

    3 days ago

    Cape Town, South Africa VirtuHire Full time

    Join our dynamic team at VirtuHire as a Call Center Agent! In this role, you'll be the first point of contact for our clients, handling inbound inquiries and making outbound calls. Your excellent communication skills will contribute to customer satisfaction and drive our mission of providing top-notch service. This position requires you to work on-site from...

  • Call Center Agent

    2 weeks ago

    Cape Town, South Africa Virtuhire Full time

    Join our dynamic team at VirtuHire as a Call Center Agent In this role, you'll be the first point of contact for our clients, handling inbound inquiries and making outbound calls. Your excellent communication skills will contribute to customer satisfaction and drive our mission of providing top-notch service.This position requires you to work on-site from...

  • Call Center Agent

    2 weeks ago

    Cape Town, South Africa Pacific Credit Solutions Full time

    **About us** We are a US based financial company dialing out to US customers. we present ourselves in a professional manner but like to have a work environment that enables a comfortable environment. Our work environment includes: - Work-from-home days - Casual work attire - Relaxed atmosphere We are looking to hire experienced call center agents that...

  • Call Center Consultant

    1 week ago

    Johannesburg South, South Africa SKILLS PLACEMENT CENTER Full time

    WhatsApp to apply. 0687161231 We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. Responsibility - Answering or making calls to clients to learn...

  • Call Center Agent

    2 weeks ago

    Cape Town, South Africa P3 People Full time

    People, passion, and purpose- are our core values at P3, a company located at the V & A. Waterfront. We are passionate about growing people and we currently have opportunities in our leads generation space for passionate and driven people who are ambitious and want to develop their careers in the call center space. As a growing company, there is exceptional...

  • Inbound Call Center Agent

    1 week ago

    Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Inbound Call Center Agent **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...

  • Inbound Call Center Agent

    1 day ago

    Cape Town, South Africa MCI Jobs Full time

    POSITION OVERVIEW: **Job Title**:Inbound Call Center Agent **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...