Billing Assurance Specialist

Company Description

Established in 2001, RSAWEB is South Africa's fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google – the best-rated ISP in South Africa. We are extremely proud of winning KFM's Best of the Cape Awards: Best ISP in 2021 and 2022 being one of the fastest streaming ISPs on Netflix and a consistently top-rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer's experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town

Role Description

This is a full-time on-site role for a Billing Assurance Specialist located in the City of Cape Town. The Billing Assurance Specialist will be responsible for ensuring accurate billing processes, analyzing financial data, and preparing financial statements relevant to billing operations. The role involves conducting assurance services, identifying discrepancies, and implementing resolutions. Clear and effective communication with internal teams will be essential to streamline accurate billing procedures and maintain operational efficiency.

Requirements

• Completed grade 12 or equivalent
• At least 2 years experience in a similar role.
• Strong communication and interpersonal skills
• Ability to convey complex billing information clearly and professionally across various channels (chat, email, phone).
• Attention to detail and high level of accuracy
• Essential for validating billing adjustments, audits, and project closure checks.
• Organisational and time management skills
• Capable of managing multiple tasks, deadlines, and priorities in a fast-paced environment.
• Ability to work independently and collaboratively
• Must be self-driven while contributing effectively to a team-focused environment.
• Problem-solving and analytical skills
• Critical for investigating billing disputes, identifying root causes, and recommending resolutions.
• Customer-centric mindset
• Demonstrated empathy and professionalism when handling sensitive billing issues and escalations.
• Proficiency in using billing or CRM systems
• Experience with ISP-specific platforms is advantageous.
• Basic financial literacy
• Understanding of invoicing, payment terms, and credit/debit processes to communicate with both customers and internal finance teams.
• Adaptability and eagerness to learn
• Willingness to stay updated on evolving products, policies, and system changes.
• Experience in an ISP or telecommunications environment (preferred)
• Familiarity with fibre services, cessions, back-billing, and service changes is a strong plus.

Qualifications

• Strong foundation in Assurance Services and Analytical Skills
• Proficiency in Finance and Financial Statements
• Excellent Communication skills for effective collaboration and reporting
• Detail-oriented with the ability to identify and resolve discrepancies
• Proficiency in accounting software and billing systems is advantageous
• Relevant degree or certification in Finance, Accounting, or a related field is preferred

Benefits

• Medical Aid (Discovery)
• Reduced Gap Cover Rates (Turnberry Premier)
• Retirement Annuity Contribution (Allan Gray)
• Medical Insurance (Momentum - Health4Me)
• Discounted Internet Connectivity
• Free Employee Wellness Programme (Lyra)
• Exposure to latest industry technologies and standards
• Lastly, a work environment that rivals the very best