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Service Desk Manager
2 weeks ago
Duties & Responsibilities The service desk manager is responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving. To meet these many demands, a good service desk manager must have:The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.An ability to balance and plan the short-term actions of the team.Knowledge and understanding of all relevant industry standards.Knowledge and understanding of best practices for service management.Strong communication skills, including the ability to be influential and persuasive with stakeholders.An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.A complete understanding of the organization's business.An ability to think critically about systems and to make adjustments consistently as needed.The ability to manage time effectively while setting the tone of the team through modeling and leadership. Desired Experience & Qualification Requires matric with Maths Higher Grade > 60% - NON NEGOTIABLENecessary IT Qualification and Management Qualification Package & Remuneration R45 - R55K - TCTC (Company does not offer medical aid or pension - this is for your account)
