Human Resources Officer

Industry: Finance and Insurance 

Location: Pretoria

Customer Loyalty Consultants (CLC) operates primarily within the financial services and insurance industries, specifically focusing on providing assistance products, claims administration, and customer loyalty solutions. 

Key Purpose of the Role

We are seeking a proactive and skilled HR Officer to join our team and play a pivotal role in nurturing our company culture and supporting our most valuable asset: our people. You will be a go-to person for all employee-related queries, responsible for a wide range of HR functions from recruitment to performance management and ensuring compliance with all labour legislation.

You have to be passionate about HR, highly efficient, and have a solid understanding of HR functions and best practices. 

Role Overview:

An HR Officer (HRO) is a strategic HR role that acts as a liaison between HR and the business unit, aligning people strategies with company goals. 

Key responsibilities include workforce planning, talent management, employee relations, and data analysis to support business objectives. 

• Staff Size :
• Contract Type :   Permanent 
• Reporting to    :   HR Manager at CLC 
• Reportees :   Typically, none to one HR Administrator if it is required / depending on work demand

Key Requirements:

Your primary duties will include, but are not limited to:

• Talent Acquisition: Liaising with the talent acquisition team on recruitment needs. 
• Employee Relations: Serve as the first point of contact for employee queries on HR-related topics, provide support and guidance to managers and employees on policies and procedures, and help resolve workplace conflicts and grievances.
• HR Administration: Maintain accurate and confidential employee records (both digital and physical), manage leave and attendance records, and process changes to employee data.
• Compensation and Benefits: Assist with payroll processing, benefits administration, and ensuring all compensation and benefits information is accurate and up to date.
• Performance Management & Development: Support the performance review cycles, track training effectiveness, and assist in coordinating and implementing training and development programs and initiatives.
• Compliance: Ensure all HR activities and processes adhere to relevant employment laws and regulations (e.g., BCEA, LRA, EE) and assist with compliance audits.
• Policy Implementation: Support the development and implementation of new HR policies and procedures, ensuring consistency and adherence across the organisation.

Key Responsibilities

• Proven experience as an HR Officer, or similar generalist HR position (minimum 5 years).
• Bachelor's Degree or equivalent qualification in Human Resource Management, Business Administration, or a related field.
• Strong knowledge of labour laws, HR functions (recruitment, onboarding, training, compensation, etc.), and best practices.
• Proficiency in HR Information Systems (HRIS) and Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Outstanding organisational and time-management skills, with meticulous attention to detail.
• Excellent communication and interpersonal skills, with the ability to build effective working relationships with people at all levels.
• Strong problem-solving and decision-making aptitude.
• Ability to handle confidential information with discretion and a high degree of integrity.
• A valid driver's license and willingness to travel to other sites if required.