Trainer - Head Office - Durban

CORE PURPOSE OF THE JOB

To perform effective and efficient training facilitation to new and existing employees, thereby ensuring that they are equipped with the required knowledge, skills and competencies to perform the job.

Responsible to ensure that training is ongoing through efficient planning and coordination of training initiatives that meet the needs of the organisation.

MAIN FUNCTIONS OF THE JOB

Skills Development Facilitation

• Serves as the Skills Development Facilitator for the Bank with Bank SETA.
• Responsible for the compilation and submission of the Workplace Skills Plan and Annual Training Report to Bank SETA annually in keeping with Bank SETA Guidelines and deadlines.
• Responsible for the application for funding for training opportunities as and when made available by Bank SETA in keeping with all application requirements and deadlines.
• Provide documentation timeously to Bank SETA as required.
• Responsible to ensure that all payments due to the Bank for Bank SETA funded training is received.
• Ensure that all Bank SETA audits are facilitated and that all findings are addressed.

Training Content Design and Development.

• Researches and investigates content for new learning materials and assessments and enhancements to existing training material.
• Designs training courses (outcomes-based training) and programmes necessary to meet training needs or manage this activity via external providers.
• Revises current training material to ensure training is comprehensive and professional
• Prepares necessary training manuals for staff for use within the training environment
• Design, develop and conduct assessments to evaluate that all learning requirements have been met and the learners are deemed competent.
• Partner with key specialist subject matter experts within the Bank via a train the trainer approach to deliver specialized training to staff.
• Establish on-going training needs through the inspection of internal reports from audit, ICO, Shariah and customer services and develop targeted training to address these gaps.
• Develop and implement e-learning training material via the Bank's learning management system.
• Prepare presentations for staff training / awareness sessions as and when required.

Induction and On-boarding

• Facilitates induction training for new employees including introductions to relevant department managers.
• Ensures all required accesses and IT requirements are arranged, in consultation with the department manager, prior to the employee's arrival.
• In consultation with managers, ensure that internal on the job training plans are created for new employees before the commencement of employment.
• Arrange all compulsory training for the employee and ensure training plans implemented are signed off accordingly
• Develop job specific training for employees who are promoted or transferred internally to ensure that there is appropriate hand over and skills transfer.

Facilitation

• Conducts training for all new and current staff, on the Bank's products and systems and soft skills training.
• Create assessment for every training intervention using a variety of assessment methods on the Bank's learning management system.
• Introduce interactive training methods to ensure employees engagement.
• Deliver refresher training courses where necessary to re-enforce training that was provided either internally or externally.

Administration

• Conduct training needs analysis to identify the training requirements for employees.
• Prioritizes the training needs in collaboration with managers for their teams
• Manages the training library and training databases, to ensure that all material is relevant and updated regularly.
• Ensures that all training records are accurately and timeously captured on the Bank's HR information system.
• Assign training to staff via the learning management system timeously and monitor for completion within prescribed deadlines.
• Maintain accurate training registers for record purposes.

Coordination

• Coordinates all internal training for staff. in collaboration with management.
• Ensures that training delegates are advised and reminded of the training in advance.
• Ensures that internal training venues are booked in advance, and all equipment is available.
• Liaises with the IT and Facilities department with regards to logistical arrangements for the training for delegates attending from other branches.
• Ensure that the training / awareness presentations and IT equipment are tested prior to the commencement of presentations
• Requests feedback from trainees' post training via surveys. Book external training for staff which includes training arising from their PDP's, development plans or succession plans.
• Ensure that staff sign training contracts where required prior to the commencement of the training in keeping with the Bank's training policy.
• Ensures active participation at training committee meetings by preparing high quality submissions and meeting packs to the committee.
• Assists to implement the training plan and training strategy of the Bank.

Special Projects

• Becomes acquainted with the product / service, features and operational aspects through attending technical meetings to obtain clarity and guidance on training requirements.
• Develops training material for special projects and in collaboration with internal and external stakeholders.
• Monitors the effectiveness of the training conduct through consultation with managers and staff.

QUALIFICATIONS

• A related HR degree or equivalent qualification will be an advantage
• An accredited Trainer Certificate
• Skills Development Facilitator
• Assessor and Moderator
• Train the Trainer
• Certificate in design and development of training content and assessment

PREFERRED EXPERIENCE

• A minimum of 3-4 years' experience as a Specialist Trainer. Extensive experience in using training software and learning management systems
• Banking experience will be an advantage

KNOWLEDGE

• Microsoft Office at advanced level
• Knowledge of learning principles
• Knowledge of assessment principles and design of assessment tasks
• Knowledge of Banks products and services
• Knowledge of SETA requirements and standards
• Understanding of National Qualifications Framework and SAQA materials
• Design and develop outcomes-based training material and assessments
• Good understanding of training methods
• Excellent Presentation and facilitation skills
• Knowledge of e-learning content development
• Knowledge of learning management systems Al Baraka Bank is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference in line with the EE plan.