Customer Experience Systems Engineer
1 week ago
Department
: Safricloud - IT
Position
: Customer Experience Systems Engineer
Permanent
:
Permanent
A 3 months' probation period will apply prior to the appointment being
made
Fixed-Term
Expected Start Date: 1 st January 2026
Reports To
:
Charl Strauss
Purpose of the Job
:
Provide support to Safricloud customers. VoIP/ Genesys/ Vicidial/ QContact
Minimum Qualifications
and Experience
:
Matric
Diploma in IT
Industry certification (Microsoft Azure, AWS, Fortinet)
5 years' experience in a Mid level IT Support Role including VoIP/ CcaaS
Job Responsibilities
:
Microsft Server Administration
Linux Server Administration
Network and Firewall Support
Microsoft Azure Administration
Sharepoint Administration
VoIP Services Support
Viccidial support and
configuration
Genesys Cloud CX
implementation and support
Qcontact implementation and
support
Competencies Required
:
Strong Windows and Server Administrative skills
Strong troubleshooting skills & experience,
Experience in Azure Infrastructure management
Vicidial Administration,
Genesys Architect flows, Digital Channels, SIP, QA
Additional Competency
Testing
:
reliable, energetic, goal-oriented, self-motivated and excellent time
keeping. own reliable transport, Team player
Salary; Incentives &
Commissions
:
Negotiable based on Experience
Working Hours
(Mon- Fri / Mon –Sat)
:
Normal working hours 8am- 5pm
Rotational standby, 1 weekend a monthDepartment
: Safricloud - IT
Position
: Customer Experience Systems Engineer
Permanent
:
Permanent
A 3 months' probation period will apply prior to the appointment being
made
Fixed-Term
Expected Start Date: 1 st January 2026
Reports To
:
Charl Strauss
Purpose of the Job
:
Provide support to Safricloud customers. VoIP/ Genesys/ Vicidial/ QContact
Minimum Qualifications
and Experience
:
Matric
Diploma in IT
Industry certification (Microsoft Azure, AWS, Fortinet)
5 years' experience in a Mid level IT Support Role including VoIP/ CcaaS
Job Responsibilities
:
Microsft Server Administration
Linux Server Administration
Network and Firewall Support
Microsoft Azure Administration
Sharepoint Administration
VoIP Services Support
Viccidial support and
configuration
Genesys Cloud CX
implementation and support
Qcontact implementation and
support
Competencies Required
:
Strong Windows and Server Administrative skills
Strong troubleshooting skills & experience,
Experience in Azure Infrastructure management
Vicidial Administration,
Genesys Architect flows, Digital Channels, SIP, QA
Additional Competency
Testing
:
reliable, energetic, goal-oriented, self-motivated and excellent time
keeping. own reliable transport, Team player
Salary; Incentives &
Commissions
:
Negotiable based on Experience
Working Hours
(Mon- Fri / Mon –Sat)
:
Normal working hours 8am- 5pm
Rotational standby, 1 weekend a month
Job Type: Full-time
Work Location: In person
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