Customer Service Systems Engineer
1 week ago
Customer Experience Systems Engineer Department: Safricloud – IT
Start Date: 1 January 2026
Location: [Add Location]
Type: Permanent (3-month probation applies)
Purpose of the Job
The Customer Experience Systems Engineer will provide technical support to Safricloud customers, specialising in VoIP and Contact Centre solutions including Genesys, Vicidial, and QContact.
Minimum Qualifications & Experience
- Matric
- Diploma in IT or similar
- Industry Certifications (advantageous): Microsoft Azure, AWS, Fortinet
- Minimum 5 years' experience in a mid-level IT support role
- VoIP and Contact Centre as a Service (CCaaS) experience required
Key Responsibilities
- Microsoft Server Administration
- Linux Server Administration
- Network & Firewall Support
- Microsoft Azure Administration
- SharePoint Administration
- VoIP Services Support
- Vicidial Support and Configuration
- Genesys Cloud CX Implementation & Support
- QContact Implementation & Support
Required Competencies
- Strong Windows and Server Administration skills
- Advanced troubleshooting skills
- Proven experience in Azure Infrastructure Management
- Vicidial Administration experience
- Knowledge of Genesys Architect Flows, Digital Channels, SIP, and QA
Additional Requirements
- Reliable, energetic, and goal-driven
- Excellent time management
- Self-motivated team player
- Own reliable transport
Salary, Incentives & Benefits
- Market-related salary (negotiable based on experience)
Working Hours
Monday to Friday: 08:00 – 17:00
Rotational standby required
One weekend per month on standby
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Job Type: Full-time
Work Location: In person
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