Customer Service Systems Engineer

1 week ago


Durban, KwaZulu-Natal, South Africa Daly Credit Corporation Full time R500 000 - R750 000 per year

Customer Experience Systems Engineer Department: Safricloud – IT

Start Date: 1 January 2026

Location: [Add Location]

Type: Permanent (3-month probation applies)

Purpose of the Job

The Customer Experience Systems Engineer will provide technical support to Safricloud customers, specialising in VoIP and Contact Centre solutions including Genesys, Vicidial, and QContact.

Minimum Qualifications & Experience

  • Matric
  • Diploma in IT or similar
  • Industry Certifications (advantageous): Microsoft Azure, AWS, Fortinet
  • Minimum 5 years' experience in a mid-level IT support role
  • VoIP and Contact Centre as a Service (CCaaS) experience required

Key Responsibilities

  • Microsoft Server Administration
  • Linux Server Administration
  • Network & Firewall Support
  • Microsoft Azure Administration
  • SharePoint Administration
  • VoIP Services Support
  • Vicidial Support and Configuration
  • Genesys Cloud CX Implementation & Support
  • QContact Implementation & Support

Required Competencies

  • Strong Windows and Server Administration skills
  • Advanced troubleshooting skills
  • Proven experience in Azure Infrastructure Management
  • Vicidial Administration experience
  • Knowledge of Genesys Architect Flows, Digital Channels, SIP, and QA

Additional Requirements

  • Reliable, energetic, and goal-driven
  • Excellent time management
  • Self-motivated team player
  • Own reliable transport

Salary, Incentives & Benefits

  • Market-related salary (negotiable based on experience)

Working Hours

Monday to Friday: 08:00 – 17:00

Rotational standby required

One weekend per month on standby

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Job Type: Full-time

Work Location: In person



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