Manager: Service

3 days ago

Welkom, Orange Free State, South Africa Motus Full time

Job Title: Manager: Service

Location: Motus Welkom

Motus Welkom is looking for a highly motivated and experienced individual to join our team as a Manager: Service. This position involves overseeing the service department operations to ensure the timely and efficient completion of vehicle repairs and maintenance.

Responsibilities:

  • Manage the day-to-day operations of the service department, including scheduling and assigning work to technicians, monitoring progress, and ensuring high quality standards are met.
  • Develop and implement strategies to improve service department efficiency, customer satisfaction, and profitability.
  • Maintain and analyze key performance indicators to identify areas for improvement and implement corrective actions.
  • Ensure compliance with company policies, procedures, and safety regulations.
  • Develop and maintain strong relationships with customers, vendors, and other departments within the organization.
  • Provide effective leadership, coaching, and support to service department staff.
  • Exceed all targets and labour sale objectives through efficient workshop operations.
  • Ensure efficient equipment control, assets control and fluent administration processes.
  • Ensure the highest level of customer satisfaction and retention.
  • Lead and manage service team.
  • Create and Leverage Collaborative Partnerships.
  • Ensure compliance with the Original Equipment Manufacturer and Lindsay Saker policies as well as industry guidelines.
  • Achieve industry leading standards of customer care, process efficiency and cost control.

Qualifications:

  • Minimum of 5 years of experience in a supervisory or management role within the automotive service industry.
  • Strong technical knowledge of vehicle repair and maintenance processes.
  • Excellent communication, interpersonal, and leadership skills.
  • Proven ability to drive continuous improvement and achieve operational goals.
  • Proficiency in computer applications, including Microsoft Office and service management software.
  • Valid driver's license.
  • Recognized Motor Trade plus N6 or Technical Diploma.
  • Exceed all targets and Labour sale objectives through efficient workshop operations.
  • Ensure efficient equipment control, assets control and fluent administration processes.
  • Ensure the highest level of customer satisfaction and retention.
  • Lead and manage service team.

Skills and Expertise

  • Proven track record in managing people and working on OEM software systems.
  • Computer skills, preferably MS work processing, Drive and preferable VWSA operating systems.
  • Financial-reporting and forecasting skills.
  • Motor industry and Workshop management knowledge.
  • People management.
  • Business, Sales, and Service Process knowledge.
  • Professional & Technical Expertise in Vehicle Service & Repair Management.
  • Proven track record in managing people and working on VWSA software systems.
  • Computer skills, preferably MS work processing, Driver and preferable VWSA operating systems.

Behavioral Competency

  • Initiative / Perseverance.
  • Adaptability / Decisiveness.
  • Interpersonal skills.
  • Valuing service and Diversity.
  • Conflict resolution.
  • Customer Focus and Relationships.
  • Communication Impact and Influencing.
  • Brand Alignment.
  • Positive thinking.

If you are passionate about delivering exceptional service and have a proven track record of success in a managerial role, we want to hear from you. Apply now to join our dynamic team at Motus Welkom as the Manager: Service.

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