Senior Customer Service Representative

7 days ago

Klerksdorp, North-West, South Africa AIST SOUTH AFRICA (PTY) LTD Full time R156 000 - R180 000 per year

You are an ideal candidate if:

  • you have experience in Customer Service/B2C Sales for at least 1 year;
  • you have a strong command of the English language;
  • you're a capable and proactive person who knows how to provide a first rate customer service;
  • you have worked in a semi-senior position or worked as a Manager Assistant before;

you are tech-savvy (MS Office, Google Spreadsheet).

Main tasks:

  • participate in outdoor promotion campaigns in Klerksdorp and Potchefstroom, support affiliate marketing strategies to spread the Maxim brand awareness and reach new potential users and partners;
  • process incoming requests and feedback from clients and drivers of the Maxim service in Klerksdorp and Potchefstroom through customer chat efficiently and on time, handle outgoing calls, provide support to service drivers and answer questions related to the operation of the Maxim app and service in general;
  • provide support to riders on work issues, app registration process, car branding, top-up balance of online wallet, provide mini-orientation on how to work with our software;
  • track the service rules violations;
  • control the order process and placement strategy of offline advertisement, monitor the advertising budget and purchase of advertising materials;
  • participate in affiliate partnerships, negotiations with local advertising agencies.

Working conditions & benefits:

  • online training course for beginners;
  • stable remuneration (net)/month + salary increase on a permanent basis, which depends on the growth of the branch's indicators and your personal performance;
  • hybrid (home office + outdoor), Monday-Friday, 8am-6pm.
  • petrol refunds / overtime compensation and the other benefits are provided.
  • possible career advancement: based on the results of your work, the company will be happy to identify areas for your growth, expand your functionality or offer a new position in another region of South Africa.

Job Types: Full-time, Part-time

Pay: R13 000,00 - R15 000,00 per month

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