Head Of Paid Media

1 day ago

Soweto, Gauteng, South Africa Talent Sam Full time R90 000 - R120 000 per year

Our Client is a performance marketing agency for hospitality, leisure, and experience-led brands. They don't just run ads. They bring a holistic and consultative approach to client accounts, reviewing their customer journey and acting as a growth partner — helping them break records and achieve their goals. They are a driven, detail-obsessed, and serious about results — but human in how they communicate and collaborate.

If you're someone who leads with clarity, cares about client relationships, and thrives in fast-moving environments, you'll fit right in. This is a senior leadership role. You'll be the strategic brain, the stabilising voice, and the performance guardian across the agency — steering account managers, supporting clients, and ensuring we deliver excellence every single week.

Responsibilities

  • Lead performance, communication, and client success across active accounts.
  • Manage a team of 8 account managers, ensuring structure, clarity and high delivery standards.
  • Be included in all client conversational channels and email threads, providing senior leadership and support.
  • Attend all bi-weekly client calls alongside account managers.
  • Provide proactive check-ins with clients multiple times per week.
  • Oversee strategy, campaign direction, and creative recommendations.
  • Troubleshoot performance dips and create clear action plans.
  • Support account managers with testing, optimisation and creative ideation.
  • Ensure weekly reporting is on-time, narrative-driven, and valuable to clients.
  • Jump into ad accounts when needed (emergencies, escalations, holiday cover).
  • Hold weekly 1:1s with account managers and lead a weekly team performance call.
  • Join regular sync calls with the Founder for alignment, leadership and planning.

What You Bring

  • 5+ years experience managing paid media campaigns (Meta, TikTok, Google).
  • Proven ability to lead teams and develop talent.
  • Senior-level communication skills — clear, confident and client-facing.
  • Strategic thinker with creative instincts and strong problem-solving ability.
  • Experience working in fast-paced agency environments.
  • Ability to turn data into insights, and insights into action.
  • Warmth, emotional intelligence, and a human-first approach.
  • Calm under pressure and proactive when things change fast.
  • Highly organised, structured and reliable.

Flexibility, Autonomy & Working Style

  • Primary working hours: UK office hours (10am–6pm).
  • Because we work with hospitality, leisure, events and global clients, occasional out-of-hours communication is expected.
  • We don't expect you to live in Slack 24/7 — only to respond professionally when it genuinely matters.
  • In return: autonomy, flexibility and trust — just ensure performance is strong, clients are happy and account managers are thriving.

What We Offer

  • Competitive payment terms (based on experience).
  • Fully remote with flexible hours (must be available for required calls).
  • Work with some of the most exciting hospitality & leisure brands in the World.
  • A high-performance, supportive team that values results and innovation.
  • Ongoing training, growth, and the freedom to bring your ideas to life.
  • A role where your leadership genuinely shapes the agency.

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