Guest House Manager

3 days ago

Durban North, KwaZulu-Natal, South Africa Nails and Beauty SA Full time

Capital Beach is a boutique Airbnb located in Durban North, surrounded by the beauty of the Indian Ocean. The Airbnb has a 10 self catering Apartments/Suites. We're looking for a reliable and experienced Co-ordinator to help run the Boutique. The ideal candidate has worked as a Manager or Co-ordinator, speaks excellent English, and is computer-savvy;

  • Guest Satisfaction: Ensuring overall guest satisfaction
  • Communication: Establishing clear and effective communication with
  • Response rate: A response rate no longer than 60 minutes
  • Linen Management: Overseeing the timely and efficient arrangement of clean linen, towels, and other essential amenities to maintain a well-prepared and welcoming property for incoming guests.
  • Key Exchanges: Coordinating seamless key exchanges with guests, whether in-person or through digital means, to facilitate smooth check-ins and check-outs.
  • Housekeeping Coordination: Managing and coordinating housekeeping services to ensure the property is maintained in a clean and tidy condition between guest stays.
  • Maintenance & Oversight: Keeping a keen eye on property maintenance
  • Listing creation: Create the listing for the properties.
  • Property automations: Create automations for properties to reduce workloads.
  • Property inventory: Create inventory lists for all properties that we have onboarded.
  • Digital Marketing: Promote our new properties on Instagram, Facebook etc
  • Reviews and Feedback: Proactively seeking and responding to guest reviews and feedback to continuously improve service quality and property offerings.

Requirements:

  • Matric / Grade 12
  • Certificate or relevant tertiary qualification in Administration will be advantageous
  • At least 5 years' relevant experience in administration
  • Experience in the tourism / hotel industry would be advantageous
  • Extensive experience and understanding of working with and Semper
  • Experience with costing (i.e. food items)
  • Point of Sales experience
  • Excellent interpersonal and communication skills
  • Good financial / numerical understanding and skills
  • Professional appearance, demeanour, and conduct
  • Good computer skills (MS Office: Word and Excel)
  • Well-presented, reliable, and professional
  • Able to work 6 days a week (including weekends)

Salary - R p/m (Neg)

Email CV + Photo -

Job Type: Full-time

Pay: From R15 000,00 per month

Work Location: In person

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