Quality Assurer

Introduction

Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.

Role Purpose

To perform quality control and quality assurance on business system data, ensuring standards are met and the quality assurance process is effectively maintained and monitored.

Requirements

QUALIFICATIONS

• Grade 12 or equivalent qualifcation (Essential).

• Relevant degree or tertiary qualification (Desirable).

• Relevant product, process, system and legislation training (Essential).

EXPERIENCE

• 2-3 years' relevant experience (Essential).

• Insurance industry experience (Desirable).

• Experience in client services or quality assurance (Desirable).

KNOWLEDGE

• Relevant products, processes, systems and applicable legislation.

• Relevant legislation that is applicable to the business area.

• Legislative impact on the insurance industry.

• Business knowledge.

Duties & Responsibilities

INTERNAL PROCESS

• Provide independent assurance on the adequacy and effectiveness of the control environment for operational processes and procedures.

• Assess the quality of data captured on business systems against quality standards to ensure correctness of data.

• Identify, report on and monitor process and system improvements required.

• Identify any possible gaps, risks or training requirements for internal processes and procedures and engage with the relevant stakeholders to compile action plans.

• Collate information regarding quality assurance and adherence to standard operating procedures to obtain a holistic view of the operational environment.

• Report on areas of opportunity and risk within the team(s) and make recommendations to close identified gaps.

• In conjunction with the line manager provide the team with constructive feedback with regards to quality assurance assessments.

• Provide feedback and coaching to team members to achieve desired quality levels.

• Implement quality assurance processes, standards and requirements to ensure quality of the operational environment is monitored and maintained.

CLIENT

• Provide authoritative, expertise and advice to internal stakeholders.

• Build and maintain relationships with internal and external stakeholders.

• Deliver on service level agreements made with internal and external stakeholders in order to ensure that expectations are managed.

• Make recommendations to improve client service and fair treatment of clients within area of responsibility.

• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

PEOPLE

• Develop and maintain productive and collaborative working relationships with peers, clients and stakeholders.

• Positively influence and participate in change initiatives.

• Continuously develop own expertise in terms of professional, industry and legislation knowledge.

• Contribute to continuous innovation through the development, sharing and implementation of new ideas.

• Take ownership for driving career development.

• Effectively manage time and ensure optimal productivity.

• Ensure technical product and legislative knowledge is always current in order to propose the most relevant and innovative client solutions and comply with governance requirements.

• Be self-confident, self-motivated and relentlessly pursue targets and goals.

FINANCE

• Identify solutions to enhance cost effectiveness and increase operational efficiency.

• Manage financial and other company resources under your control with due respect.

• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies

• Attention to detail

• Planning and organising skills

• Assertiveness

• Reporting skills

• Excel skills