Associate Customer Engineer

3 days ago

Pretoria, Gauteng, South Africa Interdot Solutions Full time R250 000 - R400 000 per year


Purpose of the Job: Reporting to the Lead: Business Support, the successful incumbent is responsible for providing IT end-user support to internal and external users of company's ICT services.

Key Performance Areas

Ensure IT Services are Accessible to Internal and External Company's customers

  • Attend IT incidents and requests.
  • Setting up of users machines.
  • Configure new equipment.
  • Adopt proactive approach to prevent problems from arising.
  • Ensure compliance to OHS when setting up.
  • Escalate problems to Senior Officer: Technology Support where necessary.

Provide Desktop Support

  • Provide software and hardware configuration according to business requirements.
  • Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems.
  • Undertake maintenance and repairs on damaged and repairable hardware.

Management of Multifunctional Devices and Scanners

  • Establish connection and access to MFD and Scanners for all users.
  • Identify problems; log calls with Service Desk and escalate matters to senior Officer: Technology Support.
  • Manage replacement of consumables in the region.

Provide Network and Telephone Support

  • Replace faulty devices.
  • Provide 1st line support telephone infrastructure.
  • Provide 1st line of network support.
  • Participate in power failover testing.

Asset Management

  • Undertake audits of hardware and software assets.
  • Conduct Bi-annual asset verification.
  • Adherence to asset management policy

AV Support

  • Attend to AV requests.
  • Attend to 1st line AV problems and escalate matters to Senior Officer: Technology Support.

Reporting

  • Provide input to IT Operations reports.

Qualifications and Experience

  • National Diploma in Information Technology related qualification.
  • Microsoft 365 Certified (Any) will be advantageous.
  • AWS Cloud Practitioner Foundational will be advantageous.
  • Relevant 2 years experience in system support

Technical and behavioral competencies required

  • Planning, organising and coordinating.
  • Personal mastery.
  • Judgment and decision making.
  • Ethics and values.
  • Client service orientation.
  • Citrix knowledge advantageous.
  • Willingness to travel and extra hours.

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