Manager: Claims and Underwriting

2 weeks ago

Alberton, Gauteng, South Africa DP World Full time R1 200 000 - R2 400 000 per year

Job Function

To manage the processes, teams and resources that analyse insurance risks and needs, process and negotiate claim settlements and/or recoveries from 3rd parties, contributing to operational effectiveness, client / customer satisfaction, reduced risk, profitability and compliance to relevant policies and regulatory requirements.

Key Performance Areas:

  • Define standard operating procedures and implement and manage end to end processes.
  • Monitor and report on progress against operational plans and make adjustments where required.
  • Formulate a plan which includes milestones and priorities to deliver on operational objectives.
  • Plan, manage and monitor initiatives to ensure customer service excellence.
  • Analyse client insurance risks and needs, advise on and provide optimum insurance solutions.
  • Analyse claims trends of a client and advise on appropriate insurance portfolio amendments.
  • Maintain the insurance portfolio of clients.
  • Process and negotiate claim settlements.
  • Recover client costs from 3rd parties.
  • Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.
  • Create an engaging, enabling and productive work climate aligned to the employee value proposition by demonstrating leadership through personal commitment to organisational values.
  • Manage operational risk and risk mitigation initiatives.
  • Manage, monitor and report on budget variances in order to maximise financial performance.

Qualifications Required:

  • Honours degree (NQF Level 8).

Experience and Skills Required:

  • Up to 8 years of experience in a similar environment with at least 5 years operational leadership or specialist experience.
  • Intermediate claims handling knowledge and / or skill.
  • Intermediate client/customer liaison knowledge and / or skill.
  • Intermediate negotiation knowledge and / or skill.
  • Intermediate underwriting and pricing of risk knowledge and / or skill.
  • Proficient budgeting and cost management knowledge and / or skill.
  • Proficient business and operations management knowledge and / or skill.
  • Proficient people management and development knowledge and / or skill.
  • Proficient labour relations procedures knowledge and / or skill.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

EEO Statement

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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