Community Manager

Company Description:

At Neighbourgood, we provide inspiring living and workspace solutions to help our

members thrive. The future of living and working is happening right now, and we are

leading this movement in South Africa, and connecting the dots as we go. United by a

common purpose, to bring GOOD to neighbourhoods, we are on a mission to create

sustainable next generation spaces that leave the world a better place than we found it.

Role Description:

A Community Manager is a respected leader in the community setting an example for

how people conduct themselves in and around the space. They are excellent at

organizing and planning - Do your friends and family count on you to coordinate plans?

They are punctual with good time management and good quick communication skills -

Customers hate being in the dark, so the position requires over communication to make

sure everyone knows the details. They lift staff morale when energy is low and drives team

energy daily. The have hard but always respectful conversations with staff who are not

performing. You are the leader of the teams on site and need to strike the balance of

being there to support them and create a positive work environment but also hold them

accountable. How you make people feel is not only true for customer service but for

maintaining a high performing team. They love to serve. If your love of language isn't an

act of service, this isn't the role for you. You should have a positive outlook on life but still

realistic. A self-motivator and driver - your location team need you to be on it when they

need the support. We can always curb your efforts if we feel you are overstepping a

mandate, but we find it hard to push people to initiate solutions. Be outcome driven and

always focused on achieving an objective outcome. You should be someone who thrives

on a busy and ever-changing workday.

What You'll Do/ Key Responsibilities:

To provide overall management, accountability, and direction for the operation of the

location/s. To maintain location occupancy, control location operating costs and generate

targeted location net operating income that meets or exceeds budget, with guidance

and support from the EXCO and senior management team including the Asset Manager.

Establishing and maintaining mutually beneficial relationships with members,

contractors, service providers, management, and team members. Ensuring the location

runs a full engagement, events and activations program to drive occupancy, retention

and repeat memberships.

Qualifications:

● Bachelor's degree in Hospitality Management, Business Administration, or a

related field.

● Previous experience in a hospitality management or community management

role is preferred.

● Excellent communication and interpersonal skills to effectively engage with

guests, staff, and partners.

● Strong organizational and multitasking abilities to handle multiple priorities

and deadlines.

● Proactive problem-solving skills with the ability to make sound decisions under

pressure.

● Familiarity with hospitality software systems and online community

management platforms.

● A passion for delivering exceptional customer service and creating memorable

guest experiences.

● Knowledge of local attractions, events, and resources to assist guests effectively.

● Flexibility to work evenings, weekends, and holidays as required by operational

needs.

● Fluency in additional languages is a plus.

Soft Skill Requirements:

• Able to communicate in English Language easily and concisely (both verbally

and written)

• Comply with all organization policies.
• Comply with all systems and procedures as laid down by the Management.
• Basic Computer & Mathematics skills.
• The management reserves the right to change/extend this statement, if necessary, at any point of time during her/his employment.
• Adhere to and implement all Standard Operating Policies and procedures as set by Management.

OTHER REQUIREMENTS:

● Own transport

● Own phone

● Live in Cape Town (location-based position)

JOB SPECIFIC TASKS:

Business Strategy Development and Execution

With the assistance of the Hospitality Manager, stays current with industry trends and

stays aware of the strengths and weakness of competition in order to ensure that a

competitive guest experience is maintained; explores new business opportunities;

suggests new ideas designed to maximize property customer satisfaction, profitability,

and market share. Ensures that all new implementations are aligned with

Neighbourgood brand standards and the company's vision and mission.

Business Information Analysis

With the assistance of the Hospitality Manager, reviews business related data such as

market share, financial performance, inventory, employee engagement, and customer

satisfaction; analyses business information to proactively address changing market

conditions, uses business information to identify indicators of product, service successes,

labour and capital expenses and opportunities for improvement; integrates business

information into business plans.

Revenue Management

Driving revenue is the cornerstone of any business and is essential to your sites

sustainability and thus it is imperative to have a constant understand of the performance

of your property. Work with the Hospitality Manager and the Revenue Manager in order

to suggest changes that would improve overall ADR and REVPAR. Work with the

Community Hosts to drive walk in, direct booking and extension revenue in order to

maximise overall property revenue.

Sales and Marketing

In conjunction with the Hospitality Manager works closely with Sales and Marketing and

Revenue team to suggest revenue generating strategies for their properties; identifies

and refers new business leads and actively assists in developing relationships with Sales

and Marketing and Revenue team to effectively execute established goals.

Talent Management and Organizational Capability

With the assistance of the Hospitality Manager, creates a cohesive and high-performance team that continuously strives for positive results and improvement; Creating learning and development opportunities for all employees; creates and effectively executes

development plans for all direct reports based on their individual strengths, development

needs, and career aspirations; identifies resource needs to strengthen property team;

creates succession plans for future job openings; actively supports the staffing process;

ensures effective work processes, systems and teamwork are in place to maximize

individual and overall property performance.

Employee and Labour Relations

With the assistance of the Hospitality Manager, verifies that all employees are treated

fairly, and with respect; fostering an environment of open communication and spending

time with employees on the frontlines; makes themself available to employees ("open

door policy"); celebrates the success of employees and works with Human Resources to

maximize employee engagement and monitor local labour environment to address

issues as needed.

Owner Relations

Builds strong rapport with property owners and Body Corporates through proactive and

on-going communication.

Customer and Public Relations Management

Interacts with members and other customers on a frequent basis to obtain feedback

about their experiences on properties; utilizes member/customer feedback to recognize

outstanding employee service performance and improve service delivery; establishes

presence in the market by actively promoting an exemplary property image, involving

oneself in the local community, and by developing strategic alliances with local officials,

businesses, and customers.

Company/Brand Policy, Procedures, and Standards Compliance

With the assistance of the Hospitality Manager, verifies property compliance with legal,

safety, operations, labour and service standards; conducts both routine and short-notice

quality assurance audits with specific departments; conducts detailed walk-throughs of

properties to ensure building, public areas, kitchen, and grounds are well-maintained,

safe, and meet or exceed guest expectations; validates that employees are appropriately

trained and performing to standard.

Why Join Us?

We are a young, dynamic and fast-growing company looking for smart, creative, hard-

working, good people with integrity to join our team.

Being a Neighbourgood team member is more than just a job. We believe the magic of

work is sparked by the passion you bring, the places you go, the people you meet and the

purpose you follow. And it starts here. Here you will brush shoulders with those who dare

to dream and do. Here you will be welcomed by a diverse community that embraces and

inspires you — because together we can achieve more.

At Neighbourgood, we challenge ideas, and explore new ways of getting things done, and we ask you to bring your open-

minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.

Neighbourgood is growing incredibly quickly, meaning each employee will be given

significant responsibility and autonomy. We value strong work ethic and entrepreneurial

spirit. This will mean hard work but will also mean room for innovation in developing

processes and/or programs that could benefit the company.

Ready to Apply?

If you're ambitious, people-oriented, and ready to help us build belonging through exceptional spaces, we'd love to hear from you.

Send us your CV/resume and a short note about why you'd make a great fit.