PR and Internal Communications Manager

Role Purpose
To elevate Mukuru's brand reputation by leading strategic public relations, media communications, internal communications, and corporate events. This role ensures consistent messaging, strong stakeholder engagement, and supports an informed and connected workforce across all Mukuru corridors.

Role Context
Mukuru operates in a fast-paced, high-growth fintech environment. The PR & Communications Manager will collaborate with cross-functional teams and engage senior leadership to develop and execute impactful external and internal communication strategies. This role requires a confident communicator with strong media relationships, innovative thinking, and the ability to proactively manage the brand's image across multiple markets.

Key Responsibilities

• External Communications
• Develop and implement PR strategies to enhance brand visibility and support business objectives
• Draft press releases, speeches, thought-leadership pieces, and campaign communications
• Monitor industry trends and media coverage; recommend improvements to plans
• Act as company spokesperson as needed and ensure consistent brand messaging
• Develop crisis communications protocols and manage reputation-related responses
• Media Relations
• Build and maintain relationships with key media and industry influencers
• Secure media coverage across digital, print, and broadcast platforms
• Prepare executive leadership for media engagements through coaching and briefing documents
• Serve as primary liaison for all media queries, including during crisis scenarios
• Internal Communications
• Lead internal communications strategy to drive employee engagement, culture, and alignment
• Draft and distribute internal communications, newsletters, updates, and announcements
• Manage internal communication platforms including intranet content and employee messages
• Coordinate internal events including town halls and engagement initiatives
• Communications Reporting
• Track, measure, and analyse communications and PR campaign performance
• Prepare and present communication impact reports to leadership
• Stakeholder Management
• Foster strong relationships with internal business units, executives, and external partners
• Manage external PR agencies and ensure alignment on key initiatives
• Engage with senior leaders to shape communication messaging and strategic discussions
• Team Leadership
• Manage and develop the communications team
• Set performance goals and provide ongoing coaching and support

Required Qualifications & Experience

• Bachelor's Degree or Advanced Diploma in Communications, Public Relations, Journalism, Marketing, or related field
• 5+ years public relations & media communications experience (preferably in fintech/financial services)
• 3+ years internal communications experience in medium to large organisation
• Experience managing crisis communications and copywriting
• Demonstrated experience engaging senior executives and media stakeholders

Skills & Competencies
Technical Skills

• Knowledge of global financial markets and fintech trends
• Proficiency with communication platforms, media tools, and reporting software
• Strong copywriting and content production skills
• Project management capability

Core Competencies

• Excellent written & verbal communication
• Strategic and innovative thinking
• Stakeholder influence and relationship-building
• Results-driven mindset and strong problem-solving
• Ability to adapt in a fast-paced, change-driven environment
• Strong teamwork and leadership

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited" Maybe you are just the future Mukurian we need
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a 'work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS