Customer Service Booking Agent

2 days ago

Cape Town, Western Cape, South Africa LekkeSlaap Full time

LekkeSlaap is South Africa's leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town,  LekkeSlaap is committed to innovation, best-in-class customer service and setting new standards in travel technology.

We're looking for a sharp, customer-focused Booking Agent to join our fast-paced team In this role, you'll handle bookings with precision, assist guests and property owners, and tackle challenges head-on to keep things running smoothly. Expect a dynamic environment where quick thinking and top-notch communication skills are key to delivering seamless experiences.

The ideal candidate will have a strong customer service background, exceptional communication skills, and a passion for helping others. If you thrive under pressure, love problem-solving, and have a passion for exceptional service, we want to hear from you

Responsibilities
  • Customer queries: Assist guests and property owners with queries, providing prompt and professional support.
  • Bookings management: Oversee and manage the booking process, ensuring accuracy, efficiency, and a seamless experience.
  • Build relationships: Build and maintain strong relationships with guests and property owners.
  • Guest procedure expert: Educate guests and property owners on booking procedures and policies.
  • Performance maestro: Maintain high-performance standards, consistently meeting or exceeding KPIs.
  • Customer service: Provide exceptional customer service by addressing enquiries, resolving issues, and offering aftercare support.
  • Stay updated: Stay up to date with the company's products, services, and policies to provide accurate information.
  • Troubleshoot issues: Handle and troubleshoot customer issues, offering effective solutions to ensure satisfaction.
  • Complete tasks: Complete assigned tasks professionally and within deadlines.
Requirements
  • Previous experience in customer service or a similar booking role is preferred.
  • Fluency in Afrikaans and English (both spoken and written).
  • Excellent communication skills with a focus on providing a positive customer experience.
  • Clear and confident telephone etiquette.
  • Proficient in using computer systems and software; familiarity with booking platforms is a plus.
  • Strong problem-solving skills and the ability to think on your feet.
  • Detail-oriented with excellent organisational skills to manage multiple tasks and client needs effectively.
  • A customer-centric mindset and dedication to quality service.
  • Able to work in a fast-paced environment and handle high-pressure situations with grace.
  • Available to work flexible hours, including weekends and public holidays as required.
  • Strong work ethic, reliability, and professionalism.
  • Reliable transportation is necessary for on-site work.
Shift Schedule
  • Agents are required to work over weekends, typically once a month, depending on your shift schedule.
  • Shifts may adjust seasonally.
  • Agents may be required to work on select public holidays if they fall within your shift rotation.
  • All weekend and holiday shifts will be compensated accordingly.
Benefits
  • Modern offices based at the V&A Waterfront
  • Travel vouchers and exclusive discounts
  • FeelBetterFast: Employer-funded pharmacy visits
  • Pension fund contributions
  • Generous leave package
  • Additional half-day off every month
  • Monthly team events and more

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