Customer Insights Analyst

13 hours ago

Cape Town, Western Cape, South Africa Lula Full time

What We Do:

We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts, we're on it

Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.

Speaking of love, we're looking for Lulas who love to make a difference to join our team and change the game.

Culture Code

  • We Embrace Curiosity- We continuously seek better ways to deliver value with a solutions-over-problems mindset.
  • We win as One - We collaborate, build strong relationships and value diverse perspectives
  • We're Driven by Purpose - We are passionate and committed to delivering the best products and services for SMEs
  • We Execute with Ambition - We set ambitious goals, embrace challenges, and deliver with focus and determination.

Overall Purpose

Lula is recruiting a Customer Insights Analyst to join our Marketing team. This role blends analytical problem-solving with hands-on analytics engineering to build reliable customer data pipelines and reporting assets, ensuring raw behavioral data becomes a trustworthy foundation for the business.

With a focus on establishing an end-to-end data foundation that directly drives user growth and retention, this role demands a holistic business understanding to provide insights that influence strategy.

Responsibilities:

  • Translate ambiguous business questions into clear metrics, hypotheses, analyses, and decisive recommendations.
  • Model and document governed customer datasets in Snowflake using dbt to serve reporting and analysis for Operations, Support, and Product teams.
  • Establish data quality with tests, lineage, and CI, and monitor data pipelines for accurate delivery of customer metrics.
  • Explore and share findings in Hex using SQL/Python, creating reusable notebooks and lightweight apps to illustrate trends in customer behaviour and support needs
  • Manage product analytics in Mixpanel, define event taxonomy, and surface funnel, cohort, and retention opportunities.
  • Govern Segment as the CDP backbone, enforce schemas and identity, and ensure reliable warehouse syncing.
  • Activate insights via Iterable with audiences, triggers, and experiments, and measure lift end-to-end.
  • Create self-serve layers and aligned definitions so teams can move fast with consistent metrics.
  • Investigate tracking and data issues end-to-end and drive durable fixes

The Experience & Skills We're Looking For

  • A BSc or equivalent experience in a related field
  • 3+ years in analytics/engineering, building models on Snowflake or similar cloud data warehouses
  • Expert SQL skills: testing, optimization, and performance tuning
  • Proficiency in dbt workflows, including testing, documentation, macros, and Git processes
  • 2+ years Python for data quality, analysis, and utilities (e.g., Pandas/NumPy)
  • Expertise in Product Analytics (Mixpanel/similar): event design, funnels, and retention.
  • Familiarity with CDP (Segment) implementation, event schema design, and identity governance
  • Strong grasp of databases, data structures, and warehousing concepts.
  • Experience with Agile delivery and working in cross-functional teams.
  • Proven bias for action and rapid learning.
  • Advantageous skills include experience in FinTech, experimentation design, schema validation in CDPs, and BI tool proficiency for stakeholder enablement.

Please note that all appointments are subject to our background checking process, which may include Credit, Criminal and any other job inherent check.

  • Customer Insights Analyst

    13 hours ago

    Cape Town, Western Cape, South Africa Lula Full time

    What We DoWe're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts, we're on itOur purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.Speaking of love, we're looking for Lulas who love to make...

  • Customer Insights Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Lula Full time

    What We DoWe're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts, we're on itOur purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.Speaking of love, we're looking for Lulas who love to make...

  • Customer Insights Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Lula Full time

    What We Do:We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts, we're on itOur purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.Speaking of love, we're looking for Lulas who love to make...

  • Reporting & Insights Analyst (Power BI)

    2 days ago

    Cape Town, Western Cape, South Africa Just Pink Full time

    The Reporting & Insights Analyst (Power BI) will be responsible for developing, maintaining, and optimising dashboards, reports, and data models to support business decision-making across the company. This role will transform raw data into meaningful insights that help management improve performance, strengthen operations, and support strategic growth. As a...

  • Business Analyst

    2 days ago

    Cape Town, Western Cape, South Africa Connect Full time

    Role PurposeThe Business Analyst's (BA) primary role will be to support customers, Sales, and Customer Success Managers in the Cape Town region, with a focus on contact centre and customer service environments.The role will involve understanding customer needs and business requirements and translate these into deliverable customer solutions that will provide...

  • Data Analyst

    13 hours ago

    Cape Town, Western Cape, South Africa Global One Full time

    Job briefWe are looking for a passionate certified Data Analyst. The successful candidate will turn data into information, information into insight and insight into business decisions.RequirementsProven working experience as a Data Analyst or Business Data AnalystTechnical expertise regarding data models, database design development, data mining and...

  • Senior Data Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Altron Digital Business Full time

    Exciting Opportunity at One of Our Customers: Data Analyst RoleWe're hiring on behalf of one of our valued customers who is seeking askilled and motivated Data Analystto join their team. This role is ideal for a data-driven professional who thrives on transforming data into actionable insights that support strategic decision-making. As a key member of the...

  • Data and Reporting Analyst

    2 days ago

    Cape Town, Western Cape, South Africa Talent Shore Full time

    We are seeking a highly motivated and experienced individual to join our team as a Data Analyst. The successful candidate will play a crucial role in sourcing data to answer questions, analysing data trends, generating insights, and supporting decision-making processes to drive business growth and efficiency.Responsibilities:Collect, clean, and analyse large...

  • Data Analyst

    13 hours ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time

    This is a full-time on-site role for a Junior Data Analyst located in Bloubergstrand. The Junior Data Analyst will be responsible for collecting, analyzing, and interpreting data to provide actionable insights. Daily tasks will include statistical analysis, data modeling, creating reports, and effectively communicating findings to the team.Key skills...

  • Business Intelligence Data Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Sweepsouth Full time

    As our BI Data Analyst, you will be responsible for transforming raw data into strategic, cross-departmental insights for Operations, Finance, Product, Marketing, and Engineering. This role actively leads data governance initiatives, including driving the re-architecture and semantic layer POC to centralize business logic, ensuring robust data integrity,...