Branch Manager

Vakature: Takbestuurder (KZN)
1. POSBESONDERHEDE

• Werksligging: JT Ross Park: Northfield, Glen Anil, Durban-Noord, KwaZulu-Natal, 4051
• Diensstatus: Permanent.
• Rapporteer aan: Bestuur (soos aangedui op die organigram).
• Rol in Organisasie: Tweede-lyn Bestuurder.

2. DOELWIT EN OPSOMMING

• Kort Beskrywing: Die Takbestuurder is verantwoordelik vir die toesig oor alle bedrywighede op takvlak, insluitend produksie, verkope, kliëntediens, personeelbestuur en finansiële prestasie. Die rol verseker dat die tak sy besigheidsdoelwitte bereik deur operasionele doeltreffendheid te dryf, produkgehalte te handhaaf, kliëntetevredenheid te verseker en personeel effektief te bestuur. Die Takbestuurder dien as die sleutelskakel tussen die hoofkantoor en die tak.

• Doelstelling (Spesifiek vir KZN): Dit is duidelik dat die doel van hierdie posisie is om die verkope-kant/omgewing in die KZN-afdeling te verbeter. Die KZN-mark het enorme verkope-potensiaal en is steeds baie oop. Die doel is nie net om droë-ys te vervaardig en te verskaf nie, maar om die hele "arsenaal" produkte te verkoop wat voordelig kan wees vir byna enige deel van die mark.

3. SLEUTEL PRESTASIE-AREAS (KPA's) EN TEIKENS

• Verkope en Inkomste: Bereiking van takverkope en inkomsteteikens (95%+ van maandelikse teikens).

• Bestellingsvervulling: 95%+ betydse en akkurate vervulling van kliëntebestellings.

• Veiligheid: Nul (0) voorvalle van veiligheids-nie-nakoming op takvlak.

• Produkgehalte: Handhawing van gehaltestandaarde (minder as 2% produkopbrengste of klagtes).

• Personeelprestasie: Hoë produktiwiteit, lae afwesigheid en 90%+ teikenbereiking per werknemer.

4. PLIGTE EN VERANTWOORDELIKHEDE Verkope en Strategie:

• Ontwikkel en implementeer verkoopstrategieë om takteikens te bereik.

• Ondersteun die verkoopspan met sleutelkliënt-onderhandelinge en verhoudingsbou.

• Monitor en ontleed verkoopsprestasie en verskaf gereelde terugvoer aan die hoofkantoor.

Operasionele Koördinering:

• Oorsig oor koördinering tussen produksie-, verpakkings- en logistieke spanne.

• Verseker dat alle kliëntebestellings volgens skedule verwerk en afgelewer word.

• Los geëskaleerde kliënte-navrae of klagtes effektief op.

Gesondheid en Veiligheid:

• Toepassing en nakoming van alle beroepsgesondheid- en veiligheidsregulasies.

• Verseker dat alle werknemers beskermende toerusting (PPE) dra en veilige prosedures volg.

• Voer veiligheidsoudits uit en rapporteer voorvalle aan die hoofkantoor.

Gehaltebeheer:

• Oorsig oor gehaltebeheerprosesse in produksie en verpakking.

• Verseker dat droë-ys vervaardig, hanteer en gestoor word volgens standaarde.

• Ondersoek en los gehalte-verwante kwessies onmiddellik op.

Personeelbestuur:

• Superviseer, motiveer en ontwikkel personeel oor alle departemente heen.

• Hou gereelde personeelvergaderings, opleiding en prestasiebeoordelings.

• Pas dissipline, bywoning en maatskappybeleide konsekwent toe.

5. SPESIFIEKE UITKOMSTE EN FOKUSAREAS VIR KZN (2025/2026)

• Top Uitkomste: Groei in verkope, bou van 'n suksesvolle verkoopspan, en verkope van IBL-produkte.

• Sleutel Fokusareas en Omvang: Die bereik van spesifieke verkoopteikens van onderskeie produkte.

• Publieke Verkope: Verhoging van publieke bewusmaking deur verskaffers.

6. ONDERRIG EN ERVARING VEREISTES

• Onderrig: Minimum Matriek (Graad 12). Voordeel: Diploma/Sertifikaat in Verkope, Besigheidsadministrasie of 'n verwante rigting.

• Ervaring: 2–3 jaar ondervinding in binnelandse verkope, kliëntediens of bestellingsverwerking. Ondervinding in 'n vervaardigings-, verspreidings- of industriële omgewing is 'n groot voordeel.

• Kennis: Kennis van verkopestelsels en kliënteverhoudingsbestuur-sagteware (CRM).

• Vaardighede: Sterk kommunikasievermoë, aandag aan detail, vermoë om te prioritiseer in 'n vinnige omgewing, en vaardigheid in MS Office.

7. KERNWAARDES EN GEDRAG

• Selfbestuur: Neem aanspreeklikheid vir individuele doelwitte (80% bereiking).
• Verhoudings: Koester gesonde en sterk verhoudings intern en ekstern.
• Bokant die Lyn: Wees doelgerig en vaardig; moenie die skuld verskuif of blaam toewys nie.
• Gees van Uitnemendheid: Presteer op 'n uitsonderlike hoë vlak en stap die ekstra myl.
• Wysheid: Gebruik vaardighede en kennis vir uitstekende oordeel en besluite.
• Kreatiwiteit en Innovasie: Stel nuwe, gehalte-idees voor wat suksesvol geïmplementeer kan word (ten minste een per jaar).
• Gesonde Lewensstyl: Bereik 'n perfekte balans in elke area van jou lewe.

8. SALARIS EN VERGOEDING

• Basiese Salaris: Vanaf R30,000+ per maand (onderhandelbaar na gelang van ondervinding).
  
• Aansporings: 'n Ruim kommissiestruktuur gebaseer op verkope en prestasieteikens.
  

Vacancy: Branch Manager (KZN)1. POSITION DETAILS

• Work Location: JT Ross Park: Northfield, Glen Anil, Durban North, KwaZulu-Natal, 4051

• Employment Status: Permanent

• Reports to: Management (as indicated on the organigram)

• Role in Organization: 2nd Line Manager

2. OBJECTIVE AND SUMMARY

• Brief Description: The Branch Manager is responsible for overseeing all operations at the branch level, including production, sales, customer service, staff management, and financial performance. The role ensures that the branch meets its business objectives by driving operational efficiency, maintaining product quality, ensuring customer satisfaction, and managing staff effectively. The Branch Manager serves as the key link between the head office and the branch.

• Objective (Specific to KZN): It is clear that the purpose of this position is to improve the sales side/environment in the KZN division. The KZN market has enormous sales potential and remains very open. The goal is not only to produce and supply dry ice but to sell the entire "arsenal" of products that can be beneficial to almost any sector of the market.

3. KEY PERFORMANCE AREAS (KPAs) AND TARGETS

• Sales and Revenue: Achievement of branch sales and revenue targets (95%+ of monthly targets).

• Order Fulfillment: 95%+ on-time and accurate fulfillment of customer orders.

• Safety: Zero (0) incidents of safety non-compliance at the branch level.

• Product Quality: Maintenance of quality standards (less than 2% product returns or complaints).

• Staff Performance: High productivity, low absenteeism, and 90%+ target achievement per employee.

4. DUTIES AND RESPONSIBILITIES

Sales and Strategy:

• Develop and implement sales strategies to achieve branch targets.

• Support the sales team with key account negotiations and relationship building.

• Monitor and analyze sales performance and provide regular feedback to the head office.

Operational Coordination:

• Oversee coordination between production, packaging, and logistics teams.

• Ensure all customer orders are processed and delivered according to schedule.

• Effectively resolve escalated customer inquiries or complaints.

Health and Safety:

• Implementation and compliance with all occupational health and safety regulations.

• Ensure all employees wear protective equipment (PPE) and follow safe procedures.

• Conduct safety audits and report incidents to the head office.

Quality Control:

• Oversee quality control processes in production and packaging.

• Ensure dry ice is manufactured, handled, and stored according to standards.

• Investigate and resolve quality-related issues immediately.

Staff Management:

• Supervise, motivate, and develop staff across all departments.

• Hold regular staff meetings, training sessions, and performance reviews.

• Consistently apply discipline, attendance, and company policies.

5. SPECIFIC OUTCOMES AND FOCUS AREAS FOR KZN (2025/2026)

• Top Outcomes: Growth in sales, building a successful sales team, and sales of IBL products.

• Key Focus Areas and Scope: Achieving specific sales targets for various products.

• Public Sales: Increasing public awareness through suppliers.

6. EDUCATION AND EXPERIENCE REQUIREMENTS

• Education: Minimum Matric (Grade 12). Advantage: Diploma/Certificate in Sales, Business Administration, or a related field.

• Experience: 2–3 years of experience in internal sales, customer service, or order processing. Experience in a manufacturing, distribution, or industrial environment is a major advantage.

• Knowledge: Knowledge of sales systems and Customer Relationship Management (CRM) software.

• Skills: Strong communication skills, attention to detail, ability to prioritize in a fast-paced environment, and proficiency in MS Office.

7. CORE VALUES AND BEHAVIOR

• Self-Management: Take accountability for individual goals (80% achievement).

• Relationships: Foster healthy and strong relationships internally and externally.

• Above the Line: Be intentional, purposeful, and skillful; do not "pass the buck" or shift blame.

• Spirit of Excellence: Perform at an exceptionally high level and go the extra mile.

• Wisdom: Use skills and knowledge to exercise excellent judgment and decision-making.

• Creativity and Innovation: Propose new, quality ideas that can be successfully implemented (at least one per year).

• Healthy Lifestyle: Achieve a perfect balance in every area of your life.

8. SALARY & REMUNERATION

• Self-Management: Take accountability for individual goals (80% achievement).

• Relationships: Foster healthy and strong relationships internally and externally.

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