IT Service Desk Operations Manager
2 days ago
Recruiter:Network RecruitmentJob Ref:ITE007292/DEPDate posted:Sunday, November 16, 2025Location:Johannesburg, South AfricaSalary: AnnuallySUMMARY:Are you an experienced IT Service Desk & Operations Manager with strong leadership and ITIL expertise? Join a dynamic team where you'll manage critical IT operations and ensure seamless service delivery across infrastructure and support functionsPOSITION INFO:A leading organization is seeking an IT Service Desk & Operations Manager to oversee IT support and infrastructure operations within the MIS department. This permanent role offers the opportunity to manage service continuity, lead a skilled team, and ensure compliance with ITIL standards and ISO processes.What's in it for you?You'll play a key role in ensuring operational excellence, managing IT resources, and driving service improvements that impact the entire business.Key ResponsibilitiesPlan, organize, and assign tasks to the RUN teamManage IT hardware resources, including inventory and capacity planningEnsure ITIL-compliant MIS support processes (ticketing, troubleshooting, monitoring, reporting)Oversee daily, weekly, and monthly production follow-upsManage IT infrastructure contracts and SLAs, ensuring compliance and applying penalties where necessaryEnsure adherence to security, licensing, and group IT policiesMaintain compliance with ISO, ITIL, and QHSE processesContribute to tenders and RFPs, and stay updated on emerging technologiesJob Experience And Skills RequiredEducation:Degree in Information Technology or Computer ScienceITIL Foundations certificationExperience:10–15 years of relevant IT experienceStrong knowledge of Microsoft environmentsExpertise in network/telecom (FortiGate certifications advantageous)Knowledge of VMWare virtualization technology (added advantage)Skills:Managerial and leadership capabilitiesStrong troubleshooting and problem-solving aptitudeAbility to manage multiple priorities in a fast-paced environmentApply nowFor more exciting IT vacancies, visit: />I also specialise in recruiting for:Software Developers (Back-End / Front-End / Full Stack)Mobile DevelopersBusiness & Systems AnalystsBI & SQL ExpertsUI / UX ProfessionalsData Scientists / Data AnalystsBig Data ProfessionalsCloud ExpertsInfrastructure SpecialistsDevOps / SecOps ExpertsCyber Security SpecialistsSEO / Digital DesignersIf you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for other suitable roles.For more information, contact:Frankie DeppeSpecialist Recruitment ConsultantConnect with me on LinkedIn
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