Technical Customer Relations Manager

16 hours ago

Johannesburg, Gauteng, South Africa AltGen South Africa Full time

AltGen Recruitment
is partnering with a well-established and growing company in the
renewable energy sector
to appoint a
Technical Client Relationship Manager (CRM)
. This role is ideal for a technically minded, client-focused professional with experience in
Solar PV and Battery Energy Storage Systems (BESS)
who is passionate about delivering exceptional customer experience.

About the Role

Reporting to the
Senior Client Relationship Manager
, the Technical CRM will be responsible for managing end-to-end customer care while providing technical advisory support. You will serve as the primary point of contact for customers, ensuring their queries are resolved efficiently and relationships are strengthened over time.

This is a great opportunity to join a purpose-driven renewable energy business and play a key role in customer satisfaction and retention.

Key Responsibilities

Customer Care & Support

  • Act as the primary point of contact for customer queries, concerns, and feedback
  • Deliver a consistently high level of customer service across all interactions
  • Resolve customer issues efficiently, escalating where necessary
  • Monitor customer satisfaction and contribute to continuous improvement initiatives

Technical Advisory

  • Provide technical advice and support on
    Solar PV and BESS systems
  • Conduct technical assessments using available portals and asset management tools
  • Troubleshoot technical issues and recommend practical solutions
  • Stay up to date with industry trends, products, and technological developments

Relationship Management

  • Build and maintain strong, long-term relationships with customers
  • Understand client needs and deliver tailored technical solutions
  • Conduct regular follow-ups to gather feedback and support retention strategies
  • Identify and generate
    lead referrals
    through customer engagement

Query & CRM Management

  • Manage customer queries relating to products, services, and installations
  • Liaise with internal technical, sales, and operations teams to ensure accurate responses
  • Maintain detailed and accurate records within the CRM system
  • Analyse query trends and provide insights to support process improvements

Customer Communication

  • Support customer communications including newsletters, updates, and announcements
  • Participate in customer events, webinars, and training sessions

Support to Senior CRM

  • Assist with CRM strategy development, reporting, and presentations
  • Contribute to improving customer service processes and policies

Qualifications & Experience

  • Bachelor's degree in
    Electrical Engineering, Renewable Energy, Business
    , or a related field
  • 3–5 years' experience
    in customer relationship management or customer service
  • (renewable energy experience preferred)
  • Strong technical understanding of
    Solar PV and BESS technologies
  • Proficiency in CRM systems and Microsoft Office

Skills & Competencies

  • Customer-centric with strong relationship-building skills
  • Excellent communication, problem-solving, and organisational abilities
  • Able to manage multiple priorities in a fast-paced environment
  • Detail-oriented and analytically minded
  • Passion for sustainability and renewable energy

  • Head of Customer Success

    1 week ago

    Johannesburg, Gauteng, South Africa Smoke Customer Intelligence Full time

    Company DescriptionSmoke Customer Intelligence is making the world more customer-centric by providing the best multi-channel customer feedback solutions available. Our solutions help companies understand their customers' perceptions of the services they provide, and highlight strengths and weaknesses in the full service offering. We are committed to enabling...

  • Customer Relations Consultant

    1 week ago

    Johannesburg, Gauteng, South Africa Invictus Education Group Full time

    IHS is seeking a dynamicCustomer Relations Consultantto join our team at the Sunninghill Campus. This role is pivotal in representing our brand in the marketplace and driving student acquisition through strategic engagement.Key ResponsibilitiesExecute external marketing initiatives to promote our programs and services.Manage and grow referral networks (both...

  • Customer Success Technical Representative

    1 week ago

    Johannesburg, Gauteng, South Africa BCB Group Full time

    The RoleWe are looking for a highly motivated and enthusiastic Customer Success Technical Representative to join our dynamic, client-facing team. The candidate needs to have an understanding of customer service and be able to liaise with customers across various communication channels and mediums. The ideal candidate thrives on being in the face of customers...

  • Customer Success Technical Representative

    1 week ago

    Johannesburg, Gauteng, South Africa BCB Group Full time

    The RoleWe are looking for a highly motivated and enthusiastic Customer Success Technical Representative to join our dynamic, client-facing team. The candidate needs to have an understanding of customer service and be able to liaise with customers across various communication channels and mediums. The ideal candidate thrives on being in the face of customers...

  • Customer Technical Services Analyst II

    16 hours ago

    Johannesburg, Gauteng, South Africa Mastercard Full time

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Technical Project Manager

    1 week ago

    Johannesburg, Gauteng, South Africa Verifone Full time

    Why Verifone For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in...

  • Technical Project Manager

    1 week ago

    Johannesburg, Gauteng, South Africa VeriFone Full time

    Why VerifoneFor more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.Verifone has a diverse, dynamic and fast paced work environment in which...

  • Technical Sales Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa ADM Full time R1 200 000 - R2 400 000 per year

    Job Description*Technical Sales Manager*Drive customer service excellence while strengthening ADM's brand and reputation.Identify and cultivate new business opportunities, build and maintain strong client relationships, and deliver sustainable revenue growth.Support ADM premix volume targets by developing opportunities across multiple species.Develop and...

  • Remote Information Technology Project Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Intelligent Technical Solutions Full time US$12 000 - US$25 000 per year

    Job Description:TheProject Manager (PM)at Intelligent Technical Solutions (ITS) leads client-facing technology projects in a fast-paced Managed Services Provider (MSP) environment. This role is responsible for managing multiple small-to-medium IT projects simultaneously including client onboarding, Microsoft 365 migrations, infrastructure refreshes, network...

  • Manager, Technical Solutions

    1 week ago

    Johannesburg, Gauteng, South Africa Palo Alto Networks Full time

    Company DescriptionOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and...