Head: Early-Stage Collections

*Job Details and Specialist Recruiter
Title: Head:*
Early-Stage Collections

Requisition:
143272

Location:
Sandton

Closing Date:
09 January 2026

Specialist Recruiter:
William Mtsweni

Job Family
Credit

Career Stream
Credit Collections

Leadership Pipeline
Manage Managers

Job Purpose
To design and execute a strategy in an endeavour to mitigate non-performing loan losses through rehabilitation, litigation, liquidation and asset disposal in the shortest possible time and acceptable cost across the entire product dimension. To lead a team to collect on arrear accounts with regards to defaults on monthly instalments to reduce risk and provisions.

*Job Responsibilities*

• Manage impairments by way of process execution; asset management, valuation and disposal and recovery optimisation
• Optimise resources and minimise cost by proactive management of all resources (internal and external)
• Ensure adequate portfolio oversight to timeous action appropriate strategy in the mitigation of losses through the continuous involvement in all recovery initiatives
• Manage and maintain mutually beneficial relationships with external vendors by frequent interactions of agreed delivery expectations and standards
• Ensure continuous interaction with applicable regional and head office counterparts through physical and media interaction aimed at assisting with strategic direction and appropriate reporting
• Keep abreast of micro and macro influences that may impact on the successful execution of departmental goals and ensure continuous team communication and strategic direction to mitigate same
• Foster cross-cluster relations with appropriate and relevant peers aimed at harvesting best of breed benefits through cross-collaboration in common strategies and synergies
• Ensure optimised strategic execution by managing the statutory and regulatory recovery processes of litigation, liquidation, rehabilitation and asset disposal and management
• Execute sound financial processes through the continuous assessment of litigant values and consequential impairment requirements and capital allocations
• Inculcate adequate system utilisation and application in support of strategy execution and productivity optimisation through continuous systems application and training
• Identify and execute adequate reporting frameworks and audiences to ensure comprehensive performance reporting and strategic projection through formal and informal reporting channels.
• Execute defined processes in a responsible manner as to minimise risks associated with the strategic intent including but not limited to operational, reputational, financial and legal risks through a robust risk and compliance philosophy
• Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank's vision, values and strategy and are measured on delivery against these.
• Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required..
• Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self, managers and team participation in Nedbank culture building initiatives.
• Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Ensure issues raised in culture survey are addressed and results are improved by ensuring action plans are created.
• Deliver a world class service through others by ensuring a client centric culture through required interventions.
• Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• LLB, AIPSA Diploma or Diploma in Risk.

Minimum Experience Level

• 5-10 years related experience in a collections and recoveries or risk management environment which includes a leadership role.

*Technical / Professional Knowledge*

• Business administration and management
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational behaviour theory
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Management information and reporting principles, tools and mechanisms

Behavioural Competencies

• Decision Making
• Building partnerships
• Driving for Results
• Guiding Team Success
• Communication
• Planning and Organizing

Please contact the Nedbank Recruiting Team