Business Analyst

Essential Job Functions:

A Business Analyst at MediCharge assumes a multifaceted role encompassing diverse responsibilities spanning across business analysis, product specification, and documentation.

The following key tasks are integral to the position:

1. Business Requirements Gathering and Analysis:

• Collaborate with stakeholders, including end-users, business leaders, and technical teams, to define business needs and desired outcomes.
• Conduct thorough research and analyze data to uncover improvement opportunities and inform system requirements.
• Translate business needs and desired outcomes into a Business Requirement Specification (BRS) or functional specifications and User Stories (with assumptions and acceptance criteria) that are well-defined, testable and achievable.
• Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.
• Apply Agile methodologies (e.g., backlog refinement, sprint planning) to translate business requirements into actionable user stories and acceptance criteria.
• Maintain and prioritize the product backlog, ensuring that it reflects the most valuable and actionable items.
• Apply data-driven insights and process modeling to identify opportunities for workflow automation or optimization.

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2. Communication, Collaboration and Documentation:

• Act as a liaison between business stakeholders and project teams, ensuring clear and consistent communication throughout the project lifecycle.
• Review approved client requirements and product specifications with the development and testing team and address queries.
• Effectively communicates insights and plans to cross-functional team members and management.
• Collaborate with the development and testing team to create and refine comprehensive documentation, including user stories, flowcharts, process flows and technical specifications (where needed), that effectively communicate requirements.
• Present findings and recommendations to stakeholders in a clear and concise manner and address any questions or concerns raised.
• Create process models, specifications, and diagrams to provide direction to developers, testers and/or the project team.
• Write and maintaining user stories and acceptance criteria and defining the Definition of Done (DoD) for user stories.
• Validate product specifications with clients and stakeholders.
• Use collaboration tools such as Jira, Teams, SharePoint and Bizagi for documentation and visualization.
• Ensure that documentation and communication align with Agile ceremonies and change management processes.
• Facilitate workshops and feedback sessions to ensure continuous alignment.

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2. General:

• Participate in Agile ceremonies (retrospectives, sprint reviews).
• Support data validation and integration testing during UAT.
• Ensure alignment between business requirements and implemented solutions.
• Work collaboratively with the Project Manager to develop and update project plans, timelines, and estimates.
• Maintain and update project documentation as needed.
• During Pilot, provide training and support to end-users, on functionality or projects. This may involve updating training materials as well as conducting training sessions.
• Handle client queries during Pilot and Roll-out phase and refer errors to testing team.
• Monitor system performance and user feedback during go-live and post-deployment to recommend improvements.

Skills, experience, and functional requirements:

• A bachelor's degree or diploma in Business Analysis or related field.
• At least 2 years' experience in business or system analysis (Healthcare experience advantages).
• Exceptional analytical, conceptual thinking and problem-solving skills, with a keen eye for detail.
• Excellent collaboration, interpersonal, listening, and communication skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools (MS Project and Jira - preferable).
• Experience with data analysis and visualization techniques and tools.
• Microsoft Access and/or SQL experience will be advantageous.

NOTE: This job description is not an exhaustive list of duties, and the successful candidate may be required to perform other tasks as assigned.