eCommerce Implementation Manager

7 days ago


Johannesburg, Gauteng, South Africa Consio Full time

Are you an
eCommerce expert
working hands-on in
Shopify and Klaviyo?
Leverage your skills into a new career in eCommerce SaaS Consio is looking for our next implementation manager.

Consio helps Shopify brands turn phone and SMS into a real revenue channel. We're growing fast and need an Implementation Manager to launch merchants.

What you'll own

  • Run a high-volume onboarding queue from handoff through kickoff to go-live
  • Connect Shopify, Klaviyo, and other tools to Consio, validate data flows, and QA end-to-end
  • Design outbound phone campaigns aligned to merchant goals, set up voicemail/SMS follow-ups, and define success metrics
  • Host kickoff calls, drive action items, and keep projects on rails with crisp status updates
  • Identify upsell opportunities as needs surface (new segments, extra numbers, AI for inbound, etc.)

About you

  • Hands-on experience at an eCommerce brand or agency working specifically with
    Shopify
    and
    Klaviyo (minimum 2 years)
  • Comfortable translating GTM goals into workflows, integrations, and clear next steps
  • Excellent client communication, project management, and "own the outcome" mindset

Nice to have

  • Exposure to the broader eCommerce stack:
    Gorgias
    ,
    Recharge
    , and similar tools
  • You've shipped multiple merchant onboardings in parallel and can show your playbooks

Why join Consio

  • Fast-growing SaaS with real revenue impact for merchants
  • Competitive pay
  • Clear promotion path for strong performers (this role backfills a promotion)
  • Competitive base-pay, performance incentive unlocked after your first quarter
  • Fully remote


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