Sales Manager – Telesales

16 hours ago

Sandton, Gauteng, South Africa iStore South Africa Full time

Job Description
Role Overview
iStore is looking for a hands-on, commercially driven Sales Manager to lead our high-volume B2C telesales operation. This role owns the end-to-end online sales journey, from lead eligibility through to invoicing and fulfilment, and plays a critical role in driving conversion, operational excellence, and an exceptional customer experience.

You will lead, coach, and motivate a team of telesales consultants in a fast-paced, target-driven environment, while working closely with Sales Operations, Supply Chain, Contact Centre, and Warehouse teams to ensure seamless execution.

This is a leadership role for someone who thrives on pace, data, accountability, and results.

Key Outcomes

  • Consistently achieve and exceed sales volume and conversion targets
  • Improve stage-to-stage pipeline conversion
  • Reduce order fallout, cancellations, complaints, and rework
  • Drive cost-effective operations across people, process, and systems
  • Deliver strong customer experience scores (NPS & CSAT)
  • Build a high-performance, positive sales culture with strong teamwork

Core Responsibilities

  • Lead, manage, and coach telesales consultants to deliver speed, quality, and conversion
  • Own pipeline health, forecasting, and performance reporting
  • Monitor and optimise funnel performance from lead to fulfilment
  • Work closely with Sales Operations to improve processes, systems, and results
  • Partner cross-functionally with Supply Chain, Order Management, Inbound Contact Centre, and Warehouse teams
  • Drive sales-led customer experience outcomes
  • Ensure call quality, compliance, and operational accuracy
  • Use data and insights to identify performance gaps and implement corrective action

How Success In This Role Will Be Measured

  • Sales volume and revenue vs target
  • Funnel conversion: Lead → Opportunity → Sale → Fulfilment
  • Turnaround times (TATs) per sales stage
  • Order fallout, cancellation, and rework rates
  • Customer Experience scores (NPS & CSAT)
  • Call quality and compliance scores

Requirements

  • Minimum 6 years' experience in B2C telesales, with at least 2 year in a high-volume sales management role
  • Proven track record of managing transactional sales pipelines at scale
  • Strong people leader with the ability to coach for performance and quality
  • High energy, confident communicator, and natural motivator
  • Comfortable balancing sales delivery and operational discipline
  • Strong analytical skills with a data-driven decision-making approach
  • Customer-first mindset with a strong focus on execution and outcomes
  • Able to operate effectively in a fast-paced, high-pressure environment
  • Hands-on experience with sales CRM systems (Salesforce, HubSpot, Zoho, Pipedrive, or similar)
  • Experience in MNO sales
  • Background in high-tech, consumer electronics, or retail
  • Exposure to online or omnichannel sales environments

Why Join iStore

  • Work with one of South Africa's most recognised premium retail brands
  • Lead a critical sales channel with real commercial impact
  • High-performance, entrepreneurial environment
  • Opportunity to shape processes, performance, and culture

Apply

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