Senior Operations

Remote — High-Stakes Stabilisation Projects (8–12 Week Cycles)

We are hiring the person who becomes "the adult in the room" when a client's payroll and People Services operation is falling apart.

If you're the person who can enter a chaotic, multi-system environment — Workday, Fourth, iiPay, multiple vendors, hundreds of errors, thousands of employees — and bring order, rhythm, and governance
fast

, this role is for you.

Our consulting division runs critical payroll stabilisation and operational recovery programmes for organisations facing:

• System-to-system breakdowns
• Fragmented process ownership
• Vendor failures and slow remediation
• High payroll error volumes
• Overloaded People Services teams
• Zero governance or control structure

You will be the
independent oversight lead

across these projects — the one who diagnoses the truth, restores control, and rebuilds confidence at the leadership level.

What will you lead

1. End-to-End Diagnostic & Evidence Mapping

2. Run a structured 1–3 week diagnostic to uncover root causes across Workday → Fourth → iiPay.

3. Replace speculation with evidence using issue logs, error clustering, and data lineage mapping.
4. Produce rapid findings reports that leadership can act on.

2. Governance & Control Framework Design

• Build clean governance structures: cadences, boards, escalations, SLAs, KPIs.
• Implement pre-payroll checks, cut-off discipline, workflow ageing, and exceptions tracking.
• Create dashboards that cut through noise and give leadership visibility instantly.

3. Vendor Oversight & Accountability

• Coordinate PwC, Fourth, iiPay, IT, HRIS, and People Services — without taking sides.
• Establish performance scorecards and escalation paths.
• Ensure vendors stop finger-pointing and start delivering against evidence-backed expectations.

4. People Services Operating Model Review

• Assess capability, gaps, workload, and structure.
• Identify whether roles are aligned to the operating model required for payroll stability.
• Provide leadership with an honest, neutral, evidence-based recommendation.

5. Leadership Reporting & High-stakes Communication

• Present weekly updates and executive summaries.
• Provide clear interpretation of risks, dependencies, and required decisions.
• Become the trusted voice that leadership relies on throughout the recovery.

6. Embedding & Transition

• Ensure improvements stick after the 12 weeks.
• Build handover kits, SOPs, documentation, governance charters, and sustainability plans.
• Set the client up for long-term success without dependency on us.

You will thrive if you can

• Step into ambiguity and create structure quickly
• Manage multiple vendors with confidence and neutrality
• Simplify complex systems and workflows into simple narratives
• Run discovery with HRIS, Payroll, IT, and People Services
• Present to senior leadership with clarity and authority
• Stabilise chaos while keeping teams aligned and calm
• Move fast — and keep everyone else moving fast

Experience we are looking for

You do
not

need to configure Workday or run payroll — but you must deeply understand:

• HRIS–Payroll–WFM interdependencies
• Workday → Fourth → Payroll data chains
• Error modes (starters/leavers, shifts, overtime, absence, costing)
• Vendor governance and SLAs
• Controls, checks, and reconciliation concepts
• PMO or operational transformation delivery
• High-stakes, time-pressured recovery environments

Backgrounds that fit well:

• Payroll governance or operations oversight
• HRIS/Payroll project manager / PMO lead
• Service delivery / shared services improvement
• Operational transformation consultant
• Vendor management or integration oversight

What you will NOT Do

• You will not run payroll.
• You will not configure Workday or Fourth.
• You will not build integrations.

Your role is
independent oversight and operational control

, not technical execution.

What you will get

High Impact Work

You'll work directly with leadership teams in organisations managing tens of thousands of employees.

Autonomy & Ownership

You'll run the programme end-to-end — no micromanagement.

Career Acceleration

These engagements develop senior-level skills in governance, executive communication, and multi-system oversight.

Global Remote Team

Work alongside specialists across the UK, Europe, India, Pakistan, South Africa, Canada, and more.

Fast Growth Environment

We reward clarity, speed, and decisiveness.

Who this role is for

People who:

• Take control
• Don't wait for instructions
• Thrive in messy environments
• Communicate simply and directly
• Think in systems
• Enjoy stabilising operations
• Are comfortable leading vendors, teams, and leadership
• Can deliver structured outcomes fast

How to Apply

If you're built for this kind of work — decisive, structured, calm under pressure, and able to bring order to chaotic multi-vendor payroll environments — we want to speak with you.

Apply now.