Senior IT OPERATIONS AND ADVICE CAPABILITIES MANAGER

4 days ago

Cape Town, Western Cape, South Africa ABC Worldwide Full time R800 000 - R1 200 000 per year
What will make you successful in this role?

• Manage and lead the IT professionals responsible for delivering IT support, operations services,

.
• Develop and maintain IT operations policies and procedures, including those related to incident and problem management, change management, and service level agreements.

• Work closely with other teams to ensure that IT systems are designed and implemented to meet business needs and objectives, including requirements gathering, planning, testing, and deployment.

• Ensure the availability, reliability, and performance of all IT systems and infrastructure, including servers, storage, networking, and applications.

• Develop and manage IT budgets, ensuring that spending is aligned with business priorities and objectives

• Identify and manage risks related to IT operations and support services, developing, and implementing appropriate mitigation strategies.

• Develop and maintain relationships with vendors and third-party providers, ensuring that service level agreements are met, and that vendor performance is regularly reviewed.

• Provide regular reporting on IT operations and support services, including performance metrics and KPI to senior management.

• Manage the BA responsible for requirements gathering, solution design and testing for Advice Management tools.

• Ensure that Advice Management tools are kept aligned with business and legislative changes. Qualification and experience

• Bachelor degree in computer science or a related field, or equivalent work experience

• BSC IT or IT Information Technology qualification

• Certified in ITIL 

At least 8 years of experience in IT operations and support, with at least 5 years in a management or leadership

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