Senior Manager: Customer Review ARO

1 day ago

Johannesburg, Gauteng, South Africa Absa Group Full time R500 000 - R1 000 000 per year
Empowering Africa's tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Bring your analytical expertise to the fight against financial crime.

At Absa Group, we are committed to safeguarding our customers and the financial system from illicit activity. We are seeking a Senior Manager: Customer Review ARO to join our Financial Crime team, with a strong focus on Customer, data analytics, data mining, and financial crime risk analysis.

Job Description

Key Responsibilities:

  • Lead the design and implementation of data-driven processes to support customer reviews in line with AML policies, FATF guidance, and regulatory requirements.

  • Perform advanced data analysis on customer review outputs to identify risk patterns, emerging typologies, and potential threats.

  • Develop and maintain dashboards and reporting mechanisms to monitor the effectiveness of customer review processes and ensure compliance with internal standards.

  • Conduct comparative and trend analysis of review statistics to identify inefficiencies and propose enhancements.

  • Collaborate with stakeholders across IT, Compliance, and Business Units to ensure seamless integration of analytics into operational workflows.

  • Provide subject matter expertise in financial crime risk identification, prioritisation, and mitigation through data insights.

  • Support governance forums with actionable intelligence and insights derived from customer review data.

What We're Looking For:

  • A National Diploma or Higher Certificate (NQF Level 5) in Anti-Money Laundering, Compliance Management, and or within Data Analytics.

  • Minimum 5 years' experience in Anti-Money Laundering, Fraud, Financial Crime Risk Investigations, or Compliance.

  • Proven experience in data analytics, data mining, and the use of analytical tools to support compliance and risk functions.

  • Strong understanding of FICA, AML regulations, and corresponding banking laws.

  • Advanced skills in analytical thinking, risk management, and regulatory compliance.

  • Ability to translate complex data into clear, actionable insights for decision-making.

Why Join Absa?

At Absa, we're not just about banking—we're about building a safer financial ecosystem. You'll be part of a dynamic team that uses data intelligence to drive real impact in the fight against financial crime. We offer a collaborative environment, opportunities for growth, and the chance to be at the forefront of innovation in compliance and risk.

Ready to make a difference?
Apply now and help us protect what matters.

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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