Customer Acquisition Manager

6 days ago

Johannesburg, Gauteng, South Africa LAPP Southern Africa Full time R250 000 - R500 000 per year

ABOUT THE ROLE

The primary role of the Customer Acquisition Manager is to identify high potential customers, develop and nurture relationships and increase sales by effectively planning and executing face-to-face sales activities with potential or existing customers.

KEY PERFORMANCE AREA

  1. Sales


• Plan and execute sales activities in line with KPI's and sales objectives- 20-day planner


• Plan and manage personal business portfolio that contributes to Lapp brand image and vision.


• Respond to and follow up sales enquiries to secure sales.


• Identify and utilize opportunities for cross-selling including communicating latest product development.


• Monitor and report on market and competitor activities and provide relevant reports and information.


• Attend training and develop relevant knowledge, techniques and skills.


• Send quotations using correct pricing in accordance with Company policy.


• Conduct sales activities using available tools and resources such as provided marketing material, client database, exhibitions and industry-related events.

  1. Customer Relationship Management


• Maintain and develop business relationships with existing and new customers.


• Optimise quality of relationship, service and customer satisfaction by proactively engaging clients on a face-to-face basis.


• Research client industry and market.


• Identify and assess client requirement and needs to provide best product solution.


• Attend to dissatisfied customer needs promptly and professionally.


• Regularly monitor preferences of clients.

  1. Administration


• Create a 20-Day planner and execute activities in line with KPI's.


• Prepare and report for meetings.


• Review sales activities and figures to identify problem areas and subsequently improve.


• Maintain up to date and organised filing/recordkeeping system.

  1. Monthly KPI's


• As per monthly SXP Sales management tool. (Monthly One-on-One meeting)

MINIMUM REQUIREMENTS

Matric/ High school diploma with a degree/certificate/diploma in BCOM/BA Admin. 3-5 years related experience as Key Accounts Manager/Sales Rep/ or similar role in a sales environment.

National Senior Certificate or electrical qualification with at least 6 years related experience.

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