Product Manager, Vendor Experience

1 week ago

Cape Town, Western Cape, South Africa Amazon Full time
Amazon's Retail Operations & Initiatives team is looking for a Product Manager to lead initiatives that improve both Vendor Experience and Supply Chain performance across Amazon's retail business. This role will focus on identifying and addressing upstream and downstream process defects that impact vendor engagement, supply reliability, and operational efficiency.

The successful candidate will collaborate closely with Retail Business Services (RBS), Vendor Managers, Supply Chain, and Tech teams to simplify processes, strengthen end-to-end visibility, and scale mechanisms that enhance vendor satisfaction and supply performance. You will use data to uncover insights, drive structured improvement programs, and influence cross-functional partners to deliver measurable business impact

Key job responsibilities
Key job responsibilities

• Lead cross-functional product/programs to improve the Vendor Experience and Supply Chain efficiency across categories and marketplaces.

• Identify root causes of vendor and supply chain pain points and develop scalable solutions.

• Define key metrics for vendor experience and supply performance, and develop mechanisms for ongoing monitoring and reporting.

• Build standard operating procedures (SOPs) and drive adoption of process improvements across multiple business teams.

• Conduct deep dives using data and process mapping to uncover defects, quantify impact, and measure results post-implementation.

• Influence technology roadmaps to address systemic gaps affecting vendor operations and supply chain flow.

• Prepare and lead business reviews (WBRs, MBRs, QBRs) to communicate progress and outcomes to senior leadership.

- 3+ years of product management experience
- Experience managing technical products or online services
- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services
- Bachelor's degree

- Knowledge of SQL and VBA at an advanced level
- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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