Global Sales Operations Manager

Vacancy No

VN1292

Business Unit

Corporate

Job Location

South Africa

Employment Type

Full Time

Job Details and Responsibilities

Summary: The Sales Operations Specialist will serve as the subject matter expert (SME) for sales tools and processes, ensuring seamless support across finance, sales, and delivery teams. This role is critical for maintaining operational excellence, driving booking data integrity, and supporting revenue growth through efficient systems and reporting.

Key Responsibilities:

Sales Tools SME

Kimble(Kantata) PSA SW / SalesForce

• Manage opportunity setup, troubleshooting, and provide user guidance.
• Oversee engagements/elements configuration and issue resolution.

HubSpot

• Maintain CRM data integrity between HubSpot and Kimble and optimize usage for sales teams.
• Close Plan Template – Jira Support creation of Jira plans to tracking of sales activities within Jira.

Commissions

• Manage Quarter-End Commission processes through Qobra.
• Set quotas and ensure accurate calculation.
• Create and issue Sales Incentive Plans (SIPs).
• Handle commission accruals and reporting.

Win Process

• Audit opportunities marked as won for compliance and accuracy.
• Support complex opportunity management and escalation.

Ad Hoc Reporting

• Develop and maintain HubSpot BDM Dashboard for performance insights.
• Deliver quarter-end reports and ensure deadline adherence.
• Monitor and clean HubSpot data for accuracy.
• Generate sales performance metrics and actionable insights.

Other

• Develop and maintain the Sales Operation Learning path to improve Onboarding time for new joiners.
• Drive evolution and enhancement of sales systems and processes. Partner with Finance, Operations to identify opportunities to improve sales productivity.

Qualifications

Preferred Skills

• Minimum 5 years experience in Sales Operations or related role.
• Strong knowledge of SalesForce and HubSpot.
• Understanding of commission structures and quota setting.
• Analytical mindset with proficiency in reporting and dashboards.
• Excellent communication and problem-solving skills.
• Experience supporting finance and delivery teams.
• Ability to manage multiple priorities under tight deadlines.
• Familiarity with CRM best practices and data governance.
• Selected applicant will be subject to a background investigation, which will be conducted and the results of which will be used in compliance with applicable law.

Lemongrass Consulting is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, religion, color, national origin, religious creed, gender, sexual orientation, gender identity, gender expression, age, genetic information, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About Lemongrass

Lemongrass ) is a global leader in SAP consulting, focused on helping organizations transform their business processes through innovative solutions and technologies. With a strong commitment to customer success, Lemongrass partners with companies to drive their digital transformation journeys, enabling them to unlock the full potential of their SAP investments.

We do this with our continuous innovation, automation, migration and operation, delivered on the world's most comprehensive cloud platforms – AWS, Azure and GCP and SAP Cloud ERP. We have been working with AWS and SAP since 2010 and we are a Premier Amazon Partner Network (APN) Consulting Partner. We are also a Microsoft Gold Partner, a Google Cloud Partner and an SAP Certified Silver Partner.

Our team is what makes Lemongrass exceptional and why we have the excellent reputation in the market that we enjoy today. At Lemongrass, you will work with the smartest and most motivated people in the business. We take pride in our culture of innovation and collaboration that drives us to deliver exceptional benefits to our clients every day.