Internal Communications Lead

Job Description

To formulate and translate business internal communications strategic plans into segment objectives to enable internal communications best practice.

Hello, Future Internal Communications Lead

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

What You'll Be Responsible For:

Customer & Service Excellence

• Resolve customer complaints by taking ownership and driving resolution.
• Analyse feedback to improve service delivery and customer experience.
• Ensure timely, accurate, and high-quality delivery of communications.
• Propose innovative ideas to enhance internal service and engagement.

Relationship Building & Collaboration

• Build strong relationships to manage expectations and foster collaboration.
• Engage cross-functionally to support and enable business objectives.
• Represent the business in relevant forums and external networks.

Strategic Communications & Advisory

• Provide internal communications advisory services to business segments.
• Draft compelling content to increase visibility across Group platforms (Sync, XTV, myFNB).
• Co-create content for segment-specific internal communications conferences.
• Align communications tactics with the FNB Group Internal Communications Strategy.

Operational Excellence & Reporting

• Deliver against operational and cost targets, managing budgets effectively.
• Provide regular reports on service delivery and customer engagement.
• Analyse trends and data to support business decisions and identify improvement opportunities.

Governance & Compliance

• Ensure compliance with statutory, legislative, and governance requirements.
• Maintain expert knowledge of industry best practices and internal policies.
• Implement governance and compliance procedures within your area of responsibility.

Strategic Planning & Execution

• Support the Business in developing annual internal communications plans
• Engage executives and management teams to prepare and execute communications tactics.
• Assist in developing content for the annual Retail and Commercial conference.

Leadership & Development

• Contribute to a culture of learning and knowledge sharing.
• Build collaborative relationships to drive productivity and innovation.
• Assess personal performance and identify development needs.
• Prepare and monitor a personal development plan with management.

You will be an ideal candidate if you have:

• Bachelor of Arts in Business Communications.
• Background in Real Estate Management (advantageous).
• Proven experience in internal public relations and copywriting.
• Strong stakeholder engagement, especially with senior executives.
• Ability to conceptualize and execute strategic business unit presentations.
• Experience in crisis communication and tactical execution.

You will have access to:

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

We can be a match if you are:

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

Are you interested to take the step? We look forward to engaging with you further. Apply now

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

24/10/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.