Rental Manager

Seeking a highly organised and client-centric
Rental Manager
to join a leading real estate group in
Ballito
to oversee and grow the rental team and portfolio while maintaining the company's high standards.

The Rental Manager will be responsible for overseeing all rental operations within the branch or region, ensuring exceptional client service, compliance with legislation, portfolio growth and the effective management and recruitment of property practitioners. This role requires strong leadership, deep industry knowledge, and a proactive approach to managing landlords, tenants, and internal processes. Working together with the rental administrator and reporting to directors with agreed KPIs in place.

Key Responsibilities

Portfolio & Operational Management

• Oversee the full rental lifecycle: listing, marketing, viewings, screenings, lease management, inspections, and renewals.
• Streamline processes with support of the rental administrator
• Ensure all rental files, contracts, and documentation meet legal, regulatory, and internal compliance requirements.
• Manage vacancies and turnaround times to maximise occupancy and landlord satisfaction.
• Maintain a high-standard rental portfolio aligned with premium brand positioning.

Business Development & Growth

• Drive new business generation through networking, relationship building, prospecting, and referrals.
• Assist & support rental agents with their daily business activities
• Identify opportunities to expand the rental book and increase market share.
• Support marketing initiatives and collaborate with the sales team to leverage cross-selling opportunities.

Landlord & Tenant Relations

• Build and maintain strong relationships with landlords to ensure retention and repeat business.
• Handle escalated queries, disputes, and service issues professionally and timeously.
• Ensure a smooth and positive tenant experience from onboarding to exit.

Team Leadership & Performance

• Lead, mentor, and motivate rental agents or administrators within the team.
• Conduct training sessions on processes, compliance, customer service, and systems.
• Oversee performance, deal pipelines, and provide guidance to help practitioners hit monthly targets.

Financial & Compliance Management

• Monitor rental pricing, market trends, and ensure competitive positioning.
• Together with the support of the rental administrator, oversee invoicing, deposits, rent collections, arrears, and financial controls as required.
• Ensure adherence to all legal and regulatory frameworks
• Manage branch reporting, forecasts, and KPI tracking.

Marketing & Brand Representation

• Assist agents with property visits from time to time (client facing)
• Ensure rental listings are accurately represented with high-quality images, descriptions, and pricing.
• Collaborate with marketing teams to implement campaigns and digital strategies that promote rentals.
• Identify opportunities to promote and drive awareness in the community
• Represent the brand professionally at all client engagements, events, and community initiatives.
• Utilize the necessary tools through internal platforms to upskill both the individual and team performance

Required Skills & Experience

• Real Estate qualification advantageous.
• Experience in residential rentals, property management, or real estate operations.
• Experience managing a rental portfolio or leading a small team.
• Strong understanding of lease management, property law, consumer protection regulations, and rental processes.
• Excellent communication, negotiation, and problem-solving skills.
• Strong administrative and organisational ability with attention to detail.
• Proficiency in real estate systems advantageous

Personal Attributes

• Client-focused with a passion for delivering exceptional service.
• Proactive, driven, and results oriented.
• High integrity and strong ethical standards.
• Calm under pressure with the ability to handle conflict professionally.
• Strong leadership presence and ability to inspire a team.

IMPORTANT NOTICE

By applying to this advert you hereby acknowledge that you have read and accept the following Protection of Personal Information ACT (POPIA) disclaimer:

I hereby consent for Talented Recruitment to process my personal information as part of the recruitment process. Talented Recruitment shall take all reasonable measures to protect the personal information of applicants and for the purpose of this disclaimer "personal information" shall be defined as detailed in the Protection of Personal Information Act, Act 4 of 2013 ("POPIA").