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Area Manager

3 weeks ago

Durban, KwaZulu-Natal, South Africa Spec-Savers Distribution Full time R400 000 - R1 200 000 per year

Closing Date 2025/10/12

Reference Number KFM

Job Title Area Manager -KZN

Job Type Permanent

Business Unit Spec-Savers South Africa

Department Optometry

Number of Positions 1

Location - Town / City KZN Region

Location - Province KwaZulu-Natal

Location - Country South Africa

Minimum Education Level Diploma | Advanced Certificate

Job Category Retail

Job Advert Summary

The Area Manager is responsible for overseeing the operational and commercial performance of a portfolio of optometry practices within a designated region. The role ensures that stores deliver outstanding patient care, achieve financial and operational targets, comply with healthcare regulations, and provide an excellent customer experience.

A key component of this role is the effective use of internal reporting systems to monitor store visits and activities, and to analyse performance data and drive data-led decision-making.

Minimum Requirements
Qualifications & Experience:

  • Com Degree or Diploma (retail/finance management or related).
  • Minimum 5 years operational management experience within a multi-site environment.
  • Extensive people management and leadership experience of junior management employees.
  • Financial management experience (budgets, profit and loss statements financial rations, etc.)
  • Willingness to travel.

Duties and Responsibilities

Key Responsibilities

  • Operational Management:
  • Oversee day-to-day operations of multiple optometry practices.
  • Ensure compliance with industry regulations, standards, and company policies.
  • Implement and optimize operational processes to enhance efficiency and patient satisfaction.
  • Financial Management:
  • Develop and manage budgets for each practice.
  • Monitor financial performance, identify areas for improvement, and implement corrective actions.
  • Drive revenue growth through strategic initiatives.
  • Staff Management:
  • Recruit, train, and supervise optometrists and support staff.
  • Foster a positive work environment and provide leadership to the team.
  • Conduct performance reviews and address staffing needs.
  • Quality Assurance:
  • Implement and uphold quality standards in optometric care.
  • Ensure adherence to best practices and continuous improvement in service delivery.
  • Address customer feedback and implement improvements as needed.
  • Marketing and Business Development:
  • Develop and execute marketing strategies to attract and retain patients.
  • Identify business development opportunities and partnerships.
  • Analyse market trends and adjust strategies accordingly.
  • Inventory and Supply Chain Management:
  • Manage inventory levels and supply chain logistics for optical products.
  • Optimize ordering processes to maintain adequate stock levels.
  • Monitor product quality and vendor relationships.
  • Technology Integration:
  • Stay abreast of technological advancements in optometry.
  • Implement and integrate relevant technologies for enhanced patient care and operational efficiency.

Key Competencies

  • Technical Skills – Proficient in retail, financial, risk, human resource and change management and having business acumen.
  • Communication - Strong verbal and written communication skills. Ability to articulate issues and work collaboratively with cross-functional teams.
  • Analytical Skills - Keen attention to detail and the ability to analyse complex software systems to identify potential areas of weakness.
  • Problem Solving and Decision-making skills - Strong problem-solving and decision-making skills to identify key improvement areas and to assist with providing the best solutions.
  • Adaptability - Ability to adapt to changing project requirements and priorities.
  • Team Player - Collaborative mindset with the ability to work effectively within a team environment.
  • Commercial and entrepreneurial awareness

Essential Competencies

  • Deciding and initiating action
  • Leasing and supervising
  • Delivering results and meeting customer expectations
  • Adhering to principles and values
  • Presenting and communicating information
  • Analysing
  • Planning and organising
  • Coping with pressures and setbacks
  • Entrepreneurial and commercial thinking.

Team Interaction

  • Peers are situated in every region of the country.
  • Management is situated at Head Office.
  • The team has a high performing culture and hold each other accountable for the advancement of the group as a whole, as well as the business that our franchisees own.

Flexibility

  • Additional functions and or duties may be required in addition to those listed above.

Commission Or KPI Structure
To be discussed