Floor Manager

4 days ago

Kimberley, Northern Cape, South Africa Bidvest facilities management Full time R400 000 - R800 000 per year

ROLE PURPOSE

The overall and local responsibility/ accountability for the delivery of Floor Management Services within the allocated Client site (ABSA) in a cost effective and customer focused way.

MAIN OUTPUTS

Operations

  • Meeting room preparation- layout in line with client requests
  • Ensure adequate amounts of stationery in the allocated areas' meeting rooms
  • Daily floor walks for both visitor area and office area
  • Monitoring and reporting on space usage
  • Auditing pause areas, including printer stock
  • Visual inspection to ensure maintenance standards
  • Ensure cleaning standards are maintained
  • AV support in meeting rooms, excluding technical aspects
  • Providing general support for the designated area
  • TV support and changing of DSTV channels
  • Floor audit tracking
  • Hot Desk Locker Process and Allocation as per Bank policy
  • Health and Safety compliance.

Customer relationships:

  • Develop effective and customer focused and proactive relationships at all levels in the customer chain. Develop effective communication lines and relationships with BFM customers on site.

Occupational Health & Safety

  • Weekly checks of first aid boxes are as required
  • Take operational action as required on an exception basis to resolve issues related to Health & Safety. Liaise with BFM technical and 'soft' FM service managers to ensure all risk issues are being managed correctly.

Quality Standards

  • Put in place mechanisms, processes and procedures to ensure effective monitoring of performance related to quality management and standards.

Document Library:

  • Complete daily Checklists and keep records
  • Carry out random inspections to check status and take corrective action as required.
  • Work Order management:
  • Communicate and liaise with key stakeholders in respect of outstanding works orders

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

  • Qualification or related certification in Facilities Management, Property Management, Project Management, Operations Management
  • Matric (Senior Certificate)
  • Valid SA Driver's License
  • 3 years relevant experience in Hospitality, Customer Facing services industry and Facilities Management environment
  • General Maintenance knowledge would be advantageous
  • Facilities Management, CRM, Property Management & Financial Management
  • MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge
  • Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law

FUNDAMENTAL COMPETENCIES

  • Initiative/Proactivity
  • Deadline Driven & Highly Motivated
  • Stress Tolerant
  • Excellent Written Communication
  • Supervisory Skills
  • Subordinates Capacity Building
  • Customer Focus
  • Negotiation Skills
  • Analytical Skills
  • Planning/Scheduling/Objective Setting
  • Teamwork & Partnering
  • Relationship Building
  • Interactive Reasoning
  • Excellent Oral Communication

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