Surveillance Security Mgr

Job Purpose

The Surveillance & Security Manager has the overall responsibility and accountability for leading and managing the surveillance, compliance and security operations (including the. management of the inhouse security company) for the business unit in line with gaming regulations; legislative requirements and company standards. The Surveillance & Security Manager has the overall responsibility and accountability for leading and managing the surveillance, compliance and security operations (including the management of the inhouse security company) for the business unit in line with gaming regulations; legislative requirements and company standards.

Key Performance Areas

Surveillance & Security Strategic Planning & Delivery. Understand the Group Surveillance and Security strategies and align Unit strategy. Develop strategic objectives for the Unit's Surveillance and Security deliverables. Facilitate the management and achievement of milestones of deliverables. Understand and integrate leading trends and technology with regards surveillance and security practices. Conduct a risk analysis of the business unit areas with regard to internal and external risk and compliance management. Manage and allocate people and operational resources. Align practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property. Act as a Subject Matter Expert of issues of safety, surveillance and security for the. business unit. Surveillance & Security Standards & Governance. Oversee the development and availability of surveillance and security standards and processes at a unit level – ensuring they are updated and communicated. Integrates Group standards into Unit Operations. Monitor and align practices with new legislative compliance, gaming regulation requirements and security protocols. Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business. Conduct weekly walkabouts of all functional areas, both front of house and back of house areas to monitor compliance. Ensure all staff are trained and found competent against regulatory requirements. Works with internal stakeholders (surveillance, security and internal auditors) to identify risk areas and address these. Implements CCTV system according to legislative requirements. Complete the following reports in line with relevant requirements: Gaming Board reports. Investigative/ Audit Reports. Monthly Financial Review reports. Risk Reports. Month end reports. FIC reporting. People Management. Provides direction and support to management and employees with regard to surveillance, compliance and security policies, procedures, initiatives and innovations. Provides motivation and leadership to promote positive working relationships and employee relations within the department. Track, measure and enhance employee engagement. Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline. Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job). Source and Select talent as per EE plan. Drive the employee value proposition. Performance Management and coaching of reporting managers to ensure KPA's are achieved. Facilitates a performance management culture. Budget Management. Financial Management for the Unit Surveillance and Security functions including: Budget. Cost management. Capex. PIP and forecasting. Financial reporting for the function. Customer Experience Management. Develops standards on the customer experience for security and surveillance in line with the unit strategy and customer value proposition. Deals with escalations / complaints effectively and efficiently to resolution. Be available on the floor to interact with VIP punters and guests when required. Enable staff that interact with the customer telephonically or in person to provide the correct customer experience standards. Monitor the customer experience offered by the team and address gaps. Vendor Management. Provide input into the sourcing and negotiating of secure contracts and a SLA with the security provider for the business unit. Communicate on a regular basis and maintain the relationships with the service provider. Provide support and advice to the service providers on challenges to assist in building an effective partnership for the benefit of the property. Assist with resolving obstacles that may need to be addressed to achieve results. Manage contract deliverables and performance. Monitor costs and staffing levels relative to business levels in line with the service provider contract. Stakeholder relationship Management. Informs department / staff of information required to perform the duties in the surveillance and security operations effectively. Communicates department's objectives, standards and operating procedures to internal and external service providers as per SLA. Communicates any special requirements to other relevant operating departments. Provides feedback and reports back to Unit management on the critical incidents and challenges within the gaming environments. Liaises with authorities and police with regards investigations and case management. Interact and build relationships with Gaming Board; and liaise on issues of compliance and required regulations. Consult with stakeholders and provide feedback to necessary parties. Provides direction and guidance on risk management to internal stakeholders.

Education:

3-year diploma or bachelor's degree in Security Management.

B Tech Degree in Security Management is advantageous.

Experience:

Minimum of 5 years' experience in Surveillance management (preferably in the gaming industry).

Previous security experience is an advantage.

Skills and Knowledge:

Meets the requirements for a key Gaming Licence.

PSIRA B grade certificate.

Ability to work shifts that meet operational requirements.

Mobility and ability to move around as per job requirements (including with the use of aids).

Equity:

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.